PDF Macro doesn't render the PDF file in a knowledge base article when custom domain is enabled

XMLWordPrintable

    • 2
    • Minor

      Issue Summary

      The PDF Macro displays a static image of the first page of the PDF file when viewed in an article in the knowledge base or in the Help Center portal when using custom domain.

      Steps to Reproduce

      1. Ensure custom domain is enabled on the site.
      2. Add a PDF file using the PDF Macro to a Confluence page that is connected to a Jira Service Desk project as a knowledge base.
      3. Open the article in the Jira Service Desk Help Center

      Expected Results

      The PDF Macro should render the PDF

      Actual Results

      The PDF file is not rendered and an endless loading icon is shown

      Workaround

      Click on the PDF file in attachment to load the PDF file

        1. image-2024-11-22-17-28-44-077.png
          92 kB
          Andrii Mandzii
        2. Screen Recording 2024-08-19 at 4.24.48 PM.mov
          33.63 MB
          Shri Krishna

            Assignee:
            Andrii Mandzii
            Reporter:
            Nabil
            Votes:
            2 Vote for this issue
            Watchers:
            13 Start watching this issue

              Created:
              Updated:
              Resolved: