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  1. Confluence Cloud
  2. CONFCLOUD-78570

Users are unable to view Jira issues despite the Jira site being open for anonymous access

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      Issue Summary

      When adding Jira macros to pages, users need access to the Jira site to view them. If admins don't want to give those users a Jira license, they can open the Jira project to anonymous access.

      This won't work for licensed connie/guest users. They still get a message saying they can't view the Jira issues.

      Steps to Reproduce

      1. Make a Jira project public.
      2. In Confluence, add a Jira macro showing issues from this project.
      3. Add a Guest user with access to Confluence only.
      4. Try to view the Jira macros.

      Expected Results

      Since the project is open for anonymous access, they should be able to view the Jira issues.

      Actual Results

      Users get an error message saying they can't view the Jira issues or need to log in to view them.

      Workaround

      Open both Confluence and Jira to anonymous access.

      Open the issue on an incognito window or on a different browser.

       

              Unassigned Unassigned
              9574dabfb3a9 Matheus Z
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                Created:
                Updated:
                Resolved: