Guests Confluence user is not counted in External users list

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    • Severity 2 - Major

      Issue Summary

      Guests Confluence user is not counted in the External users count on Atlassian's Admin Hub.

      Steps to Reproduce

      1. Navigate to the External users page on Admin Hub (https://admin.atlassian.com/o/<OrgID>/external-users) and take note of the number of external users.
      2. Add Guests Confluence user to your Site
      3. Give them Confluence access
      4. Navigate to the External users page on Admin Hub (https://admin.atlassian.com/o/<OrgID>/external-users) to check the external users count.

      Expected Results

      The external users number increased upon adding a new guests Confluence user.

      Actual Results

      The external users number remain.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Lauretha Rura
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              Created:
              Updated:
              Resolved: