Knowledge based with "Page Properties Report" macro intermittently show "Error while fetching page properties report data" error when login as portal only customer account.

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    • 11
    • Severity 3 - Minor
    • 0

      Issue Summary

      When portal only customer account view knowledge base page that content "Page Properties Report" macro , after loading the page a few times , the error below pop up :-

      Error while fetching page properties report data

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Create confluence space and page with "page properties report".
      2. Go to JSM project and connect confluence space as a knowledge base.
      3. Go to JSM Project > knowledge base > click the page and copy the "Shareable URL
        " link
      4. Then go to Project settings > Portal settings > paste the link to introduction text
      5. Login to customer portal as customer
      6. Click the link , the macro should load as expected.
      7. Refresh the page a few times

      Expected Results

      The macro loaded successfully.

      Actual Results

      The error below pop up :-

      Error while fetching page properties report data

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            50 Vote for this issue
            Watchers:
            16 Start watching this issue

              Created:
              Updated: