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  1. Confluence Cloud
  2. CONFCLOUD-76552

Specific fields in Jira ITSM projects are not displayed inside Jira macro

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    Description

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      Issue Summary

      Specific fields in Jira ITSM projects are not displayed inside Jira macro.

      Steps to Reproduce

      1. Create a Jira ITSM project and a Jira issue inside it.
      2. Use the 'Services' menu and create a Service. This will populate the 'Affected Services' field( Screenshot 1).
      3. Invoke this field from a Jira macro. This field data is not displayed in the macro. (Screenshot 2).

      Expected Results

      The affected Services field should be displayed inside the Jira macro

      Actual Results

      The affected Services field is not displayed in the Jira macro.

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

       

      Root Cause

      Confluence Cloud's Jira-Macro didn't accept this service field yet.

      Field schema:

             {
      		"id": "customfield_10243",
      		"key": "customfield_10243",
      		"name": "Affected services",
      		"untranslatedName": "Affected services",
      		"custom": true,
      		"orderable": true,
      		"navigable": true,
      		"searchable": true,
      		"clauseNames": [
      			"Affected services",
      			"cf[10243]"
      		],
      		"schema": {
      			"type": "array",
      			"items": "service-entity-field",
      			"custom": "com.atlassian.jira.plugins.service-entity:service-entity-field-cftype",
      			"customId": 10243
      		}
      	}, 

       

      "customfield_10243": [            
              {                
                      "id": "ari:cloud:graph::service/ab1ceb84-2e4d-11eb-a366-128b42819424/5f35b962-51ea-11ee-af8c-128b42819424"            
              }        
      ], 

       

       

      Attachments

        1. Screenshot 1.png
          Screenshot 1.png
          399 kB
        2. Screenshot 2.png
          Screenshot 2.png
          263 kB

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            Unassigned Unassigned
            smathew3@atlassian.com Sajan M
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            Dates

              Created:
              Updated: