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Bug
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Resolution: Fixed
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Highest
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23
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Severity 3 - Minor
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52
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PLEASE READ FIRST:
This is NOT for attachment previews that do not display in comments - that ticket is:
https://jira.atlassian.com/browse/CONFCLOUD-76315
This is also NOT for attachment previews that do not display in the new fabric editor - that ticket is:
https://jira.atlassian.com/browse/CONFCLOUD-76351
Update:
Issue has been resolved for new migrations.
For migrations that have already taken place, we've isolated the issue and are working on a fix. The ticket has been reopened and will remain open until the fix is merged.
In the meantime, for pages that are immediately vital - deleting and re-uploading attachments is the only workable triage fix at the moment for customers that cannot re-migrate.
Issue Summary
After migration from server to cloud, attachment thumbnails no longer show previews of their content.
Steps to Reproduce
- Migrate from server
- Try to view thumbnail of attachment
Expected Results
Attachment thumbnail is visible.
Actual Results
Attachment thumbnail shows as 'couldn't generate preview'
Workarounds
- Delete and re-upload attachments
- is related to
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CONFCLOUD-77228 Attachments with percentage width not working after server to cloud migration in legacy pages
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- Closed
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- mentioned in
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