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  1. Confluence Cloud
  2. CONFCLOUD-75912

PDF space export stuck at 50% when falling back to previous PDF export service

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      Issue Summary

      • If a Space has over 2000 (current limit) pages, it falls back to the older PDF export service.
      • This service fails to export the Space if there's ~1000+ attachments, and hangs the export at 50%.

      Steps to Reproduce

      • Navigate to space with more than 1000 attachments.
      • Perform a Full PDF export.

      Expected Results

      • Export finished successfully.

      Actual Results

      • The export falls back to the older PDF export service as there's more than 1k content in the Space.
      • Export stuck at 50 % with the message Begin conversion of Intermediate HTML to PDF.

      Workaround

      • Perform a custom export with a minimal number of pages to reduce the number of attachments in the export file.
        • When trying the custom export, please export the Restricted pages separately, as these pages will not be added to the export.

            [CONFCLOUD-75912] PDF space export stuck at 50% when falling back to previous PDF export service

            Rebekkah Dorhout made changes -
            Labels Original: complicated New: RIBS complicated
            Julian made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 807207 ]
            Julian made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 807207 ]
            Steven Bao made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Steven Bao added a comment -

            Hi all, at this point we are not officially supporting space PDF exports above 2000 pages or 1000 attachments. Please watch this feature suggestion ticket for updates: https://jira.atlassian.com/browse/CONFCLOUD-76314

            Steven Bao added a comment - Hi all, at this point we are not officially supporting space PDF exports above 2000 pages or 1000 attachments. Please watch this feature suggestion ticket for updates: https://jira.atlassian.com/browse/CONFCLOUD-76314
            Rebekkah Dorhout made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 796398 ]
            Rebekkah Dorhout made changes -
            Due Date Original: 04/Aug/2023 New: 08/Aug/2023
            Rebekkah Dorhout made changes -
            Due Date Original: 28/Jul/2023 New: 04/Aug/2023
            Rebekkah Dorhout made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 792284 ]
            Rebekkah Dorhout made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 791326 ]

              105094f35dd0 Nitish Midha
              smaran Sattesh M
              Affected customers:
              3 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: