Details
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Bug
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Resolution: Fixed
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Highest
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17
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Severity 3 - Minor
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7
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Description
Issue Summary
On the Legacy Editor
- Pages with 100+ attachments linked to them will timeout when displaying these attachments through the attachment macro.
- Sometimes the page will load on the first attempt and might time out on subsequent refresh.
On the New Editor
- Attachments macro will time out with "Failed to get macro details"
The issue is exacerbated by Marketplace apps that add functionality to the attachments macro (e.g. edit)
Steps to Reproduce
- Step 1 - Add 100+ attachments on the page using the Attachments macro
- Step 2 - Publish and view the page
Expected Results
The attachments should be visible in the attachment macro.
Actual Results
- Page loading will timeout if attachment macro has more than 100 attachments (legacy editor)
- Attachment macro will timeout if attachment macro has more than 100 attachments (new editor)
Workaround
1. Recommend adding <50 attachments on one page for better performance.
2. Split the number of attachments into two different pages and check if you still see the error.
Workaround provided by users:
- Click on the three-dot menu.
- Scroll down to "Attachments" and click on it.
- This will open the attachments page where all files should be visible.
- Once the attachments page is loaded, return to the file list.
- The files should now populate without timing out.