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Type: Suggestion
Resolution: Unresolved
Component/s: External Collaboration - Guest Access
Labels:
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Unfortunately, Guests are only able to access 1 space in an instance and we are unable to allow Guests to access a space in Confluence and additional KB article spaces.

While this may not be the outcome you have hoped for, we appreciate the interest and have a few workaround suggestions that could help:

Workaround 1: Upgrade guest to a user. User should now be able to view KB articles.

Workaround 2: Add guest to KB space and no other spaces in Confluence.

Workaround 3: Convert KB space to an anonymous access space.

Workaround 4: Create a separate instance to host KB articles and a separate instance for Guests to collaborate. Guests should be able to view KB articles and collaborate.

Thank you,

Morgan
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Unfortunately, Guests are only able to access 1 space in an instance and we are unable to allow Guests to access a space in Confluence and additional KB article spaces. While this may not be the outcome you have hoped for, we appreciate the interest and have a few workaround suggestions that could help: Workaround 1: Upgrade guest to a user. User should now be able to view KB articles. Workaround 2: Add guest to KB space and no other spaces in Confluence. Workaround 3: Convert KB space to an anonymous access space. Workaround 4: Create a separate instance to host KB articles and a separate instance for Guests to collaborate. Guests should be able to view KB articles and collaborate. Thank you, Morgan

Description

As per the current design/functionality, Guest users added for external collaboration, Single Space Guests AND do not have internal Jira product access (effectively meaning only having access to the JSM portal as a customer) are not able to view KB articles from the portal.

This is a suggestion to allow JSM portal users to collaborate in Confluence as Guests.

Workaround

Workaround 1: Upgrade guest to a user. User should now be able to view KB articles.

Workaround 2: Add guest to KB space and no other spaces in Confluence.

Workaround 3: Convert KB space to an anonymous access space.

Workaround 4: Create a separate instance to host KB articles and a separate instance for Guests to collaborate. Guests should be able to view KB articles and collaborate.

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21/Aug/2023 8:12 PM

Issue Links

duplicates

CONFCLOUD-74171 Confluence Guest users are not able to view KB articles on JSM Portal

Closed

causes: ACE-4717 Loading...

is caused by: ACE-3748 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

resolves: ACE-4443 Loading...

(3 mentioned in, 1 resolves)

Activity

People

Assignee:: Morgan Wang

Reporter:: Dhanush

Votes:: 85 Vote for this issue

Watchers:: 67 Start watching this issue

Dates

Created:: 30/Nov/2022 7:58 AM

Updated:: 18/Apr/2024 1:23 PM