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  1. Confluence Cloud
  2. CONFCLOUD-74966

Ability for Guest Users in Confluence to view KB articles on JSM Portal

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      Unfortunately, Guests are only able to access 1 space in an instance and we are unable to allow Guests to access a space in Confluence and additional KB article spaces.

      While this may not be the outcome you have hoped for, we appreciate the interest and have a few workaround suggestions that could help:

      • Workaround 1: Upgrade guest to a user. User should now be able to view KB articles.
      • Workaround 2: Add guest to KB space and no other spaces in Confluence.
      • Workaround 3: Convert KB space to an anonymous access space.
      • Workaround 4: Create a separate instance to host KB articles and a separate instance for Guests to collaborate. Guests should be able to view KB articles and collaborate.

       

      Thank you,

      Morgan

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      Unfortunately, Guests are only able to access 1 space in an instance and we are unable to allow Guests to access a space in Confluence and additional KB article spaces. While this may not be the outcome you have hoped for, we appreciate the interest and have a few workaround suggestions that could help: Workaround 1: Upgrade guest to a user. User should now be able to view KB articles. Workaround 2: Add guest to KB space and no other spaces in Confluence. Workaround 3: Convert KB space to an anonymous access space. Workaround 4: Create a separate instance to host KB articles and a separate instance for Guests to collaborate. Guests should be able to view KB articles and collaborate.   Thank you, Morgan

      As per the current design/functionality, Guest users added for external collaboration, Single Space Guests AND do not have internal Jira product access (effectively meaning only having access to the JSM portal as a customer) are not able to view KB articles from the portal.

      This is a suggestion to allow JSM portal users to collaborate in Confluence as Guests.

      Workaround

      • Workaround 1: Upgrade guest to a user. User should now be able to view KB articles.
      • Workaround 2: Add guest to KB space and no other spaces in Confluence.
      • Workaround 3: Convert KB space to an anonymous access space.
      • Workaround 4: Create a separate instance to host KB articles and a separate instance for Guests to collaborate. Guests should be able to view KB articles and collaborate.

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              ee1911a8f30a Marie Casabonne
              e925f0070e90 Dhanush
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