Hello all
We are currently implementing Jira Service Management and are working on the Design of our Customer Service Portal.
The Problems we face are the following:
Problem 1: Multi Language Availability of Knowledge Base Articles
Problem 2: Customizability of IT Service Portal (Buttons, Translation Options, Portal Design)
As JSM Standard does not offer as much configuration options, we have wanted to use the 3rd Party App Refined.
Using refined, the display of the Knowledge Base Articles does not work correctly, because the Table of Content Macro does not work. Without the Table of Content Macro, the Knowledge Base is very restricted and is only hardly usable.
The reason why we need to have Confluence macros available on third party apps is, that we need to have Knowledge Base Spaces containing multiple languages and there is no out of the box option for this problem. We also want to have, for certain knowledge base articles, a table of content macro, in order to have a question/answer dialogue for the customer.
We are between a Rock and a Hard Place in this instance.
Releasing this change, would at least help in us being able to use refined for the Portal Design and tackle both Problems above.
Thanks and Kind regards,
Severin
Hello all
We are currently implementing Jira Service Management and are working on the Design of our Customer Service Portal.
The Problems we face are the following:
Problem 1: Multi Language Availability of Knowledge Base Articles
Problem 2: Customizability of IT Service Portal (Buttons, Translation Options, Portal Design)
As JSM Standard does not offer as much configuration options, we have wanted to use the 3rd Party App Refined.
Using refined, the display of the Knowledge Base Articles does not work correctly, because the Table of Content Macro does not work. Without the Table of Content Macro, the Knowledge Base is very restricted and is only hardly usable.
The reason why we need to have Confluence macros available on third party apps is, that we need to have Knowledge Base Spaces containing multiple languages and there is no out of the box option for this problem. We also want to have, for certain knowledge base articles, a table of content macro, in order to have a question/answer dialogue for the customer.
We are between a Rock and a Hard Place in this instance.
Releasing this change, would at least help in us being able to use refined for the Portal Design and tackle both Problems above.
Thanks and Kind regards,
Severin