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  1. Confluence Cloud
  2. CONFCLOUD-74118

Inline comments are getting resolved saying text was deleted when it wasn't and can't reopen them

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      Issue Summary

      Inline comments on a Confluence page are getting resolved with the reason that the text was deleted, but the text was NOT deleted and is still present on the published page.

      See also here: https://community.atlassian.com/t5/Confluence-questions/Comments-marked-resolved-due-to-text-deletion-but-not-actually/qaq-p/1499810

      Steps to Reproduce

      1. have a published page, add an inline comment
      2. open the page in the editor, go and make a change to a section of the page
      3. Publish the page
      4. The inline comment is resolved because the text was removed.

      Expected Results

      The only change to the page is the edited text  and comments don't resolve

      Actual Results

      Inline comments made on the published page in the same session are resolved due to the text they are attached to being removed.

      Workaround

      Currently, there is a straightforward workaround for this behaviour. Please contact Atlassian support for further advice.

              wpaoli William Paoli (Inactive)
              nshetye Neelam Shetye
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                Created:
                Updated:
                Resolved: