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  1. Confluence Cloud
  2. CONFCLOUD-73993

Ability to login into confluence as a JSM portal customer

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Details

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    Description

      JSM customers can access JSM-linked confluence spaces through JSM login but they can not access confluence directly without login to JSM.

      Provide login/authentication option in confluence so user/customers shouldn’t have to go through JSM portal login, and just authenticate from that confluence page where they get “user don’t have access on confluence” message.

      Replication Steps

      • Add a user as a customer on your JSM project.
      • User should not have any Product access:
      • Link a space to JSM with the below permission:

      Expected results

      Customer authenticates to JSM/Confluence > can view KBA on the JSM portal > can access confluence.

      Actual results

      Customers unable to authenticate to Confluence and getting below

      OR users don't have access to confluence.

      Attachments

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          584 kB
          Neha Ghuraiya
        2. image-2022-05-16-14-04-12-935.png
          372 kB
          Neha Ghuraiya
        3. image-2022-05-16-14-04-37-814.png
          693 kB
          Neha Ghuraiya
        4. image-2022-05-16-14-04-55-435.png
          284 kB
          Neha Ghuraiya

        Activity

          People

            Unassigned Unassigned
            nghuraiya@atlassian.com Neha Ghuraiya
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            Dates

              Created:
              Updated: