Details
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Suggestion
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Resolution: Unresolved
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None
Description
JSM customers can access JSM-linked confluence spaces through JSM login but they can not access confluence directly without login to JSM.
Provide login/authentication option in confluence so user/customers shouldn’t have to go through JSM portal login, and just authenticate from that confluence page where they get “user don’t have access on confluence” message.
Replication Steps
- Add a user as a customer on your JSM project.
- User should not have any Product access:
- Link a space to JSM with the below permission:
Expected results
Customer authenticates to JSM/Confluence > can view KBA on the JSM portal > can access confluence.
Actual results
Customers unable to authenticate to Confluence and getting below
OR users don't have access to confluence.