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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Page - Import
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1
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Severity 3 - Minor
At the moment, we can't set an ETA for the fix to be released, since there's a number of factors that determine how our product team prioritizes bugfixes.
You can learn more by reading Atlassian Cloud Bug Fixing Policy.
Issue Summary
A word file containing any Shapes cannot be imported.
Steps to Reproduce
- Create a page
- Try importing this file - file.docx

- The below error occurs:
This file can't be imported We ran into issues because the file may the wrong type, password protected, or read-only.
Expected Results
The word file can be imported ignoring Shapes.
Actual Results
HTTP status 400 error occurs at https://cc-import-s.services.atlassian.com/import/upload
{
"error": {
"type": "CorruptedDocumentError",
"message": "Input document seems to be corrupted",
"rootCause": "Cannot read property 'getAttribute' of undefined"
}
}
Workaround
Remove Shapes from the Word file.
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