Unable to import Word file with "Shapes" inserted

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    • 1
    • Severity 3 - Minor

      Bug Fix Policy

      At the moment, we can't set an ETA for the fix to be released, since there's a number of factors that determine how our product team prioritizes bugfixes.
      You can learn more by reading Atlassian Cloud Bug Fixing Policy.

      Issue Summary

      A word file containing any Shapes cannot be imported.

      Steps to Reproduce

      1. Create a page
      2. Try importing this file - file.docx
      3. The below error occurs:
        This file can't be imported
        We ran into issues because the file may the wrong type, password protected, or read-only.
        

      Expected Results

      The word file can be imported ignoring Shapes.

      Actual Results

      HTTP status 400 error occurs at https://cc-import-s.services.atlassian.com/import/upload

      {
      	"error": {
      		"type": "CorruptedDocumentError",
      		"message": "Input document seems to be corrupted",
      		"rootCause": "Cannot read property 'getAttribute' of undefined"
      	}
      }
      

      Workaround

      Remove Shapes from the Word file.
      Consider adding yourself as a watcher to be kept informed as to the state of this feature request moving forward. With that way, if our development team updates the ticket, you'll be notified via email.

            Assignee:
            Dmytro Poliuliuk (Inactive)
            Reporter:
            K. Yamamoto
            Votes:
            4 Vote for this issue
            Watchers:
            12 Start watching this issue

              Created:
              Updated:
              Resolved: