Labels list macro is not working for Unlicensed users

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    • 1
    • Severity 3 - Minor

      Issue Summary

      The Labels list is used to report pages using labels on a space. However, this macro is not working for Unlicensed users - they are prompted with an error message: You've reached a restricted page.

      When they click a label they get this error message and no page is displayed, even though the pages do not have restrictions set to them.

      Steps to Reproduce

      1. Create a Confluence Space, and link it as a Knowledge Base for a Jira Service Desk project.
      2. On JSD, make sure that Any active user is able to access the Space.
      3. Create a page on this Space.
      4. Create a new page and add a lable to it (e.g. test)
      5. Add a Labels list macro on it.
      6. Access this page, as a Service Desk customer (Unlicensed user) > click on the label test;

      Expected Results

      The macro should work properly, redirecting the user to all pages using that label on this specific space

      Actual Results

      When the user clicks on a label they get this error message and no page is displayed to them, even when pages have no restrictions:
      You've stumbled on a restricted page

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            Helton A. (Inactive)
            Votes:
            3 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: