Details
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Bug
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Resolution: Fixed
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Low
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None
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14
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Severity 3 - Minor
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1
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Description
Issue Summary
Using the new editor, videos recorded with specific software (reproducible with Microsoft Teams) will display the wrong aspect ratio while playing the video while viewing the page.
Steps to Reproduce
- Create a page with the new editor
- Attach a video file recorded with Microsoft Teams
- Publish the page
- After some minutes (at least 10 minutes) refresh the page
Expected Results
The video should have the right aspect ratio
Actual Results
After some minutes, the video will display the wrong aspect ratio:
Notes
Information about the file:
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'censored_title.mp4': Metadata: major_brand : isom minor_version : 512 compatible_brands: isomiso2 creation_time : 2020-04-21T16:02:07.000000Z Duration: 00:51:00.67, start: 0.000000, bitrate: 328 kb/s Stream #0:0(eng): Video: h264 (Constrained Baseline) (avc1 / 0x31637661), yuv420p, 1280x720, 247 kb/s, 15 fps, 15 tbr, 10k tbn, 20k tbc (default) Metadata: creation_time : 2020-04-21T16:02:07.000000Z Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 16000 Hz, mono, fltp, 78 kb/s (default) Metadata: creation_time : 2020-04-21T16:02:07.000000Z
Workaround
Open the file through ••• -> Attachments. It will play the video on a browser's tab with the correct aspect ratio.
OR
Re-encode the video file using HandBrake or any other video transcoder software.