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  1. Confluence Cloud
  2. CONFCLOUD-69899

Wrong aspect ratio for videos on Confluence Pages

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    Description

      Issue Summary

      Using the new editor, videos recorded with specific software (reproducible with Microsoft Teams) will display the wrong aspect ratio while playing the video while viewing the page.

      Steps to Reproduce

      1. Create a page with the new editor
      2. Attach a video file recorded with Microsoft Teams
      3. Publish the page
      4. After some minutes (at least 10 minutes) refresh the page

      Expected Results

      The video should have the right aspect ratio

      Actual Results

      After some minutes, the video will display the wrong aspect ratio:

      Notes

      Information about the file:

      Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'censored_title.mp4':
        Metadata:
          major_brand     : isom
          minor_version   : 512
          compatible_brands: isomiso2
          creation_time   : 2020-04-21T16:02:07.000000Z
        Duration: 00:51:00.67, start: 0.000000, bitrate: 328 kb/s
          Stream #0:0(eng): Video: h264 (Constrained Baseline) (avc1 / 0x31637661), yuv420p, 1280x720, 247 kb/s, 15 fps, 15 tbr, 10k tbn, 20k tbc (default)
          Metadata:
            creation_time   : 2020-04-21T16:02:07.000000Z
          Stream #0:1(eng): Audio: aac (LC) (mp4a / 0x6134706D), 16000 Hz, mono, fltp, 78 kb/s (default)
          Metadata:
            creation_time   : 2020-04-21T16:02:07.000000Z

      Workaround

      Open the file through ••• -> Attachments. It will play the video on a browser's tab with the correct aspect ratio.

      OR

      Re-encode the video file using HandBrake or any other video transcoder software.

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              owallis@atlassian.com Owen Wallis
              gtworkowski Guilherme T
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              Dates

                Created:
                Updated:
                Resolved: