This is a report created in regards this recently resolved bug that is still persisting for users.

Summary

Google Drive add-on, by Atlassian, is currently blocking access to files on Drive, saying:
"We can't open this document as XXXX"

This seems to have started after 10-May-2019, after the last add-on update.

Environment

• This seems to happen on new authentications. So revoking authentication from Google's side and then try to reproduce these steps below

Steps to Reproduce

1. Copy either a Google Docs/Sheets link
2. Either paste the link directly into the page, or insert a macro by typying "/doc" ("{doc" on the old editor).
3. Authenticate the session via the add-on

Expected Results

1. User should be able to view the doc after the authentication.

Actual Results

1. No doc is displayed, instead, a message is displayed as below (no matter how many times you try to authenticate)

Workaround

• If your company uses G Suite, check if the 3rd-party apps are allowed.
  https://support.google.com/a/answer/6105699?hl=en
• Tap the Switch accounts multiple times. Eventually, the document will be displayed.