Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-65672

HEIC images not rendered when uploaded through Confluence iOS app

    XMLWordPrintable

    Details

      Description

      Summary

      HEIC images not rendered when uploaded through Confluence iOS app

      Steps to Reproduce

      1. Create a page
      2. Open the page via Confluence iOS app
      3. Insert a .HEIC image usingĀ "Insert Image and Files"
      4. Publish the page

      Expected Results

      Image should render

      Actual Results

      Image not rendering, showing as .HEIC file format:

      Workaround
      Disable the Live Photo functionality on the image you wish to share. Per Apple's website: Edit Photos and Videos

      1. Open the Live Photo
      2. Click Edit
      3. Click the Live Photo button at the top of the screen in order to disable the Live Photo functionality. Save your changes.
      4. Now it will be possible to share the image to Confluence.

      Alternative workaround:

      • Save the image on an external source and upload it from there

        Attachments

          Activity

            People

            Assignee:
            Unassigned
            Reporter:
            ezhapa Enida Zhapa
            Votes:
            8 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated: