Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-65569

Error: Page tree failed to load due to encoding not working

    XMLWordPrintable

Details

    Description

      Issue Summary

      The encoding for @ it is not working as expected when navigating in Spaces.

      Example: If we import a personal space in Confluence Cloud, the spacekey will be the email address, and when navigating the encoding it is not working, the address ~rscripcaru@atlassian.com is encoded to ~rscripcaru%40atlassian.com and the Blog/Overview page will fail to load with the error in the Developer tools:

      "No space with key: ~rscripcaru%40atlassian.com"

      Environment

      Confluence Cloud

      Steps to Reproduce

      1. Space with the spacekey email address rscripcaru@atlassian.com
      2. Notice that if we check Space Settings, the page is properly loaded
      3. Whereas if we check Overview/Blog pages, there is an error:
        Something went wrong
        Refresh the page and try again. If this keeps happening, let us know using the link below.

      Expected Results

      The page should load as expected

      Actual Results

      The page is returning an error, due to encoding.

      The below exception is thrown in the Developer tools:

      PageTreeController.js:494 PageTree error 
      {networkError: null, graphQLErrors: Array(1)}
      graphQLErrors: Array(1)
      0: {message: "No space with key: ~rscripcaru%40atlassian.com", path: Array(2), extensions: {…}}
      length: 1
      __proto__: Array(0)
      networkError: null
      __proto__: Object
      

      Notes

      Workaround

      As the spacekey cannot be changed from the UI, please open a support case with us and we can change the spacekey for you until a permanent fix for this bug will be deployed.

      Attachments

        Issue Links

          Activity

            People

              vchuryukin Vladimir Churyukin
              rscripcaru Ramona Scripcaru
              Votes:
              5 Vote for this issue
              Watchers:
              23 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: