• Type: Bug
• Resolution: Fixed
• Priority: Highest
• Component/s: Migrations - Space - Import, Space - Import / Export
• Labels:

  None

1. 

   Screen Shot 2018-12-18 at 12.28.35.png

   129 kB

   18/Dec/2018 4:10 PM

2. 

   Screen Shot 2018-12-18 at 19.17.18.png

   248 kB

   18/Dec/2018 6:17 PM

[CONFCLOUD-65273] Import spaces feature is retuning a generic error

Sunny Xu (Inactive) made changes - 12/Nov/2020 11:09 PM

Component/s

New: Space - Import [ 58591 ]

Monique Khairuliana (Inactive) made changes - 22/Aug/2019 3:48 AM

Workflow	Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 3077257 ]	New: JAC Bug Workflow v3 [ 3403723 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

SET Analytics Bot made changes - 11/Jan/2019 12:01 AM

Support reference count

Original: 48

New: 50

Dinesh made changes - 10/Jan/2019 6:40 PM

Resolution		New: Fixed [ 1 ]
Status	Original: Open [ 1 ]	New: Resolved [ 5 ]

Collapse comment: Ramona Scripcaru added a comment - 10/Jan/2019 8:18 AM

Ramona Scripcaru added a comment - 10/Jan/2019 8:18 AM

Hello,

The fix for this issue was deployed. We apologize for the inconvenience caused and we kindly ask all users to retry the import.
If you encounter any other errors, please contact us at https://support.atlassian.com/contact/#/.

Cheers,
Ramona
Atlassian Cloud Support team

Expand comment: Ramona Scripcaru added a comment - 10/Jan/2019 8:18 AM

Ramona Scripcaru added a comment - 10/Jan/2019 8:18 AM Hello, The fix for this issue was deployed. We apologize for the inconvenience caused and we kindly ask all users to retry the import. If you encounter any other errors, please contact us at https://support.atlassian.com/contact/#/ . Cheers, Ramona Atlassian Cloud Support team

SET Analytics Bot made changes - 10/Jan/2019 12:01 AM

Support reference count	Original: 42	New: 48
UIS	Original: 4	New: 6

Ramona Scripcaru made changes - 09/Jan/2019 8:27 AM

Description

Original: {color:#00875A}h3. Update: January 8th{color} The fix for this bug is ready and it is waiting to be released, we are apologizing to all users affected and we will be updating this bug when the fix is deployed to all sites and you can resubmit the space import. h3. Summary Cannot Import Confluence spaces due to error: {code} Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page. {code}  !Screen Shot 2018-12-18 at 12.28.35.png|thumbnail! h3. Steps to Reproduce # Open the Import Confluence Space from the UI # Browser and select the file # Notice that the file gets uploaded # Check the Import button # Notice that the page is refreshed and an error is displayed {code} The following error(s) occurred: There was an error during import. Please see our guide to raising a bug report. There was an error during import. Please see our guide to raising a bug report. {code} h3. Expected Results Confluence space backup should be successfully processed. h3. Actual Results We cannot import Confluence spaces h3. Notes Workaround We have noticed that for some spaces, the error could be a workaround using a different browser.

New: {color:#00875A} Update: January 9th{color} There has been a delay in releasing the fix for this bug, we cannot confirm an ETA, but we will keep you updated as soon as this is deployed to all sites. {color:#00875A} Update: January 8th{color} The fix for this bug is ready and it is waiting to be released, we are apologizing to all users affected and we will be updating this bug when the fix is deployed to all sites and you can resubmit the space import. h3. Summary Cannot Import Confluence spaces due to error: {code} Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page. {code}  !Screen Shot 2018-12-18 at 12.28.35.png|thumbnail! h3. Steps to Reproduce # Open the Import Confluence Space from the UI # Browser and select the file # Notice that the file gets uploaded # Check the Import button # Notice that the page is refreshed and an error is displayed {code} The following error(s) occurred: There was an error during import. Please see our guide to raising a bug report. There was an error during import. Please see our guide to raising a bug report. {code} h3. Expected Results Confluence space backup should be successfully processed. h3. Actual Results We cannot import Confluence spaces h3. Notes Workaround We have noticed that for some spaces, the error could be a workaround using a different browser.

SET Analytics Bot made changes - 09/Jan/2019 12:01 AM

Support reference count	Original: 32	New: 42
UIS	Original: 2	New: 4

Ramona Scripcaru made changes - 08/Jan/2019 1:19 PM

Description

Original: Update: h3. Summary Cannot Import Confluence spaces due to error: {code} Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page. {code}  !Screen Shot 2018-12-18 at 12.28.35.png|thumbnail! h3. Steps to Reproduce # Open the Import Confluence Space from the UI # Browser and select the file # Notice that the file gets uploaded # Check the Import button # Notice that the page is refreshed and an error is displayed {code} The following error(s) occurred: There was an error during import. Please see our guide to raising a bug report. There was an error during import. Please see our guide to raising a bug report. {code} h3. Expected Results Confluence space backup should be successfully processed. h3. Actual Results We cannot import Confluence spaces h3. Notes Workaround We have noticed that for some spaces, the error could be workaround using a different browser.

New: {color:#00875A}h3. Update: January 8th{color} The fix for this bug is ready and it is waiting to be released, we are apologizing to all users affected and we will be updating this bug when the fix is deployed to all sites and you can resubmit the space import. h3. Summary Cannot Import Confluence spaces due to error: {code} Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page. {code}  !Screen Shot 2018-12-18 at 12.28.35.png|thumbnail! h3. Steps to Reproduce # Open the Import Confluence Space from the UI # Browser and select the file # Notice that the file gets uploaded # Check the Import button # Notice that the page is refreshed and an error is displayed {code} The following error(s) occurred: There was an error during import. Please see our guide to raising a bug report. There was an error during import. Please see our guide to raising a bug report. {code} h3. Expected Results Confluence space backup should be successfully processed. h3. Actual Results We cannot import Confluence spaces h3. Notes Workaround We have noticed that for some spaces, the error could be a workaround using a different browser.

Ramona Scripcaru made changes - 08/Jan/2019 1:16 PM

Description

Original: h3. Summary Cannot Import Confluence spaces due to error: {code} Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page. {code}  !Screen Shot 2018-12-18 at 12.28.35.png|thumbnail! h3. Steps to Reproduce # Open the Import Confluence Space from the UI # Browser and select the file # Notice that the file gets uploaded # Check the Import button # Notice that the page is refreshed and an error is displayed {code} The following error(s) occurred: There was an error during import. Please see our guide to raising a bug report. There was an error during import. Please see our guide to raising a bug report. {code} h3. Expected Results Confluence space backup should be successfully processed. h3. Actual Results We cannot import Confluence spaces h3. Notes Workaround We have noticed that for some spaces, the error could be workaround using a different browser.

New: Update: h3. Summary Cannot Import Confluence spaces due to error: {code} Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page. {code}  !Screen Shot 2018-12-18 at 12.28.35.png|thumbnail! h3. Steps to Reproduce # Open the Import Confluence Space from the UI # Browser and select the file # Notice that the file gets uploaded # Check the Import button # Notice that the page is refreshed and an error is displayed {code} The following error(s) occurred: There was an error during import. Please see our guide to raising a bug report. There was an error during import. Please see our guide to raising a bug report. {code} h3. Expected Results Confluence space backup should be successfully processed. h3. Actual Results We cannot import Confluence spaces h3. Notes Workaround We have noticed that for some spaces, the error could be workaround using a different browser.

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