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  1. Confluence Cloud
  2. CONFCLOUD-65273

Import spaces feature is retuning a generic error

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      Update: January 9th
      There has been a delay in releasing the fix for this bug, we cannot confirm an ETA, but we will keep you updated as soon as this is deployed to all sites.
      Update: January 8th

      The fix for this bug is ready and it is waiting to be released, we are apologizing to all users affected and we will be updating this bug when the fix is deployed to all sites and you can resubmit the space import.

      Summary

      Cannot Import Confluence spaces due to error:

      Your request could not be processed because a required security token was not present in the request. You may need to re-submit the form or reload the page.

      Steps to Reproduce

      1. Open the Import Confluence Space from the UI
      2. Browser and select the file
      3. Notice that the file gets uploaded
      4. Check the Import button
      5. Notice that the page is refreshed and an error is displayed
      The following error(s) occurred:

There was an error during import. Please see our guide to raising a bug report.
There was an error during import. Please see our guide to raising a bug report.

      Expected Results

      Confluence space backup should be successfully processed.

      Actual Results

      We cannot import Confluence spaces

      Notes

      Workaround
      We have noticed that for some spaces, the error could be a workaround using a different browser.

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            [CONFCLOUD-65273] Import spaces feature is retuning a generic error

            Ramona Scripcaru added a comment -

            Hello,

            The fix for this issue was deployed. We apologize for the inconvenience caused and we kindly ask all users to retry the import.
            If you encounter any other errors, please contact us at https://support.atlassian.com/contact/#/.

            Cheers,
            Ramona
            Atlassian Cloud Support team

            Ramona Scripcaru added a comment - Hello, The fix for this issue was deployed. We apologize for the inconvenience caused and we kindly ask all users to retry the import. If you encounter any other errors, please contact us at https://support.atlassian.com/contact/#/ . Cheers, Ramona Atlassian Cloud Support team

            Alexey Matveev added a comment -

            I created a couple of new Confluence Cloud sites, but all of them have the same error. Old sites do not have this error.

            Alexey Matveev added a comment - I created a couple of new Confluence Cloud sites, but all of them have the same error. Old sites do not have this error.

            Alexey Matveev added a comment -

            I do not think it is related to a browser. I tried different browsers and It does not work. I am trying to create a different Confluence Cloud site and try to import spaces there

            Alexey Matveev added a comment - I do not think it is related to a browser. I tried different browsers and It does not work. I am trying to create a different Confluence Cloud site and try to import spaces there

              Unassigned Unassigned
              rscripcaru Ramona Scripcaru
              Affected customers:
              7 This affects my team
              Watchers:
              34 Start watching this issue

                Created:
                Updated:
                Resolved: