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  1. Confluence Cloud
  2. CONFCLOUD-65211

Companion download link for Windows missing on IE11 / Edge

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      Summary

      IE11 / Microsoft Edge users cannot download the Atlassian Companion from in-product because the modal window does not render correctly. The "Download for Windows" button is not available to click and the coloration of the modal window does not look correct.

      Steps to Reproduce

      1. Visit a page with an attachment macro in Internet Explorer 11 or Microsoft Edge
      2. Click the Edit link for an attachment in the attachment macro
      3. In the upper right of the preview window, click the "Edit with" dropdown

      Expected Results

      "Download for Windows" button is prominent and available to click on

      Actual Results

      Only the "Download for Mac" button is visible

      Notes

      Some users are also facing this problem on other browsers on Windows.

      Workaround

      Download the Atlassian Companion directly from the Release Notes page:
      https://confluence.atlassian.com/doc/atlassian-companion-app-release-notes-958455712.html

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            [CONFCLOUD-65211] Companion download link for Windows missing on IE11 / Edge

            Tina Bolton made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]

            Tina Bolton added a comment -

            The companion app was deprecated https://community.atlassian.com/t5/Confluence-articles/Removing-the-Companion-app-from-Confluence-Cloud/ba-p/1884657/

            Tina Bolton added a comment - The companion app was deprecated https://community.atlassian.com/t5/Confluence-articles/Removing-the-Companion-app-from-Confluence-Cloud/ba-p/1884657/
            Anna Zakharevych made changes -
            Labels Original: CNRE NMI New: CNRE
            Anna Zakharevych made changes -
            Labels Original: NMI New: CNRE NMI
            Kuldeep made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 694647 ]
            Kateryna Barmina made changes -
            Labels New: NMI
            Bugfix Automation Bot made changes -
            Support reference count Original: 22 New: 23
            SET Analytics Bot made changes -
            UIS Original: 8 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 8
            Bugfix Automation Bot made changes -
            Support reference count Original: 21 New: 22

              Unassigned Unassigned
              deads@atlassian.com Daniel Eads
              Affected customers:
              10 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: