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  1. Confluence Cloud
  2. CONFCLOUD-64436

Former users after importing from Server instance

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    Details

    • Symptom Severity:
      Major
    • UIS:
      13
    • Support reference count:
      89
    • Sprint:
      Long I/E sprint - Q3, Long I/E sprint - Q4
    • QA Demo Status:
      Not Done
    • QA Kickoff Status:
      Not Done

      Description

      Summary

      Unknown Users after Migrating from a Confluence server instance

      Description

      After migrating space by space from another Confluence instance, there might be users listed as Former Users

      Cause

      The root cause of this issue is that the usernames associated with the users on the Server instance do not match the usernames of the same user in Cloud, and so the import system has no way to match the two users up.

      The problem can be exacerbated if the users have had their cloud usernames changed in between importing spaces.

      Fix

      The long term fix is to user additional fields (such as email address) to match up users. This will take some time to implement.

       

      Note

      This bug was discovered as part of this other bug: https://jira.atlassian.com/browse/CONFCLOUD-59989

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  14 weeks, 2 days ago