Multiple (duplicate/delayed) notifications being intermittently sent for the same event

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    • 2
    • Severity 3 - Minor

      Summary

      Intermittently, at random intervals (no pattern indentified so far), Confluence sends multiple notifications for the same event (e.g. a page update, a like, a comment, etc).

      Steps to Reproduce

      1. Watch a page
      2. A different user updates the watched page

      Expected Results

      You get one email notification for the event

      Actual Results

      The same notification is received multiple times

      Notes

      • This seems to be a re-occurrence of CONFCLOUD-58452.
      • It looks like the notification jobs are erroring out and aree re-queued, despite actually sending the email - this is what leads to multiple emails being sent
      • Lots of errors in logs are found related to the notification batch job (rendering timeout, tenant context) - although it is unclear whether this is leading to the notifications being re-queued

            Assignee:
            Andrew Macheret
            Reporter:
            Dario B
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              Created:
              Updated:
              Resolved: