Backups are failing to create zip file

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    • 35
    • Severity 3 - Minor
    • 4

      Summary

      Backups are failing to generate the zip file.

      Steps to Reproduce

      • Start a site backup.

      Expected Results

      • The backup zip file is provided.

      Actual Results

      • The backup fails.

        Export error

        Internal error: Unable to create zip file
        But don't worry, we'll fix it for you!
        You just need to contact Atlassian support and paste in this error message, timestamp and your instance details.

      java.lang.RuntimeException: Idle for too long
com.atlassian.ondemand.backupmanager.longrunning.SiteExportTaskRunner.handleZipperProgressEvent(SiteExportTaskRunner.java:273)

      Workaround

            Assignee:
            Eric Van Lare (Inactive)
            Reporter:
            Guilherme Dohms (Inactive)
            Votes:
            9 Vote for this issue
            Watchers:
            27 Start watching this issue

              Created:
              Updated:
              Resolved: