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  1. Confluence Cloud
  2. CONFCLOUD-57879

Balsamiq mockups failed to load with 404 error - retrieval of attachment descriptor fails

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Details

    Description

      Summary

      On a draft page, adding a Balsamiq Mockups Macro fails and results with a 403

      Environment

      Replicated on Firefox and Chrome

      Steps to Reproduce

      1. create a draft page
      2. launch the Balsamiq Mockups 3 addon form the "+" menu
      3. the add-on is not able to retrieve the attachment descriptor and fails

      Expected Results

      the add-on is able to retrieve the attachment descriptor

      Actual Results

      the add-on is not able to retrieve the attachment descriptor and fails

      Workaround

      Publish the page first prior to inserting the macro

      UPDATE

      We are receiving reports from customers unable to access attachments descriptors also from pre-existing pages. So it seems that the issue does not affect only DRAFT pages.

      From customer: "All pages that we updated recently are affected with this problem. Pages, changed longer ago are working fine."

      The workaround proposed (save the page before launching the add-on) is not applicable in this cases.

       

      Attachments

        1. Balsamiq for Confluence error.png
          20 kB
          Random
        2. Balsamiq on Page Creation.jpg
          498 kB
          Ian
        3. Confluence_Attachments_list.png
          40 kB
          Martin Winter
        4. Confluence_Attachments_popup.png
          25 kB
          Martin Winter
        5. image001.png
          141 kB
          Salvatore "Sax" Cammarata
        6. image002.png
          214 kB
          Salvatore "Sax" Cammarata
        7. image-2017-10-13-10-52-04-110.png
          464 kB
          Salvatore "Sax" Cammarata
        8. image-2017-10-16-17-13-40-440.png
          3.12 MB
          Chandrashekhar Tupe
        9. image-2017-10-16-17-14-22-268.png
          2.94 MB
          Chandrashekhar Tupe

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              jjohn@atlassian.com josef
              8277846f90f0 Salvatore "Sax" Cammarata
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              Dates

                Created:
                Updated:
                Resolved: