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  1. Confluence Cloud
  2. CONFCLOUD-56714

Error when importing word document to Confluence with "Import failed! word.import.error.image.size" message

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      Summary

      When trying to import Word Document to Confluence Cloud using a word document with big image inside, an error was thrown.

      Environment

      • Confluence Cloud

      Steps to Reproduce

      1. Visit a page in Confluence Cloud
      2. Click on the menu and choose 'Import Word Document'
      3. Follow the steps and click import

      Expected Results

      Word file successfully imported to the page

      Actual Results

      • The following message is displayed:
      • The below exception is thrown: 
        com.atlassian.confluence.plugins.wordimport.exception.ImageSizeException

      Notes

      This only happened with word files with big images inside. In Confluence Server, there is a configuration to change the limit of how big can the image be, but there is no such option in Confluence Cloud. At the same time, we are unaware of what is the maximum size allowed.

      Workaround

      None at the moment

        1. Apa AJA - Bamboo Tumpyl - Confluence-000209.png
          8 kB
          Ezra Alamsyah Rezky Abdullah

          Form Name

            [CONFCLOUD-56714] Error when importing word document to Confluence with "Import failed! word.import.error.image.size" message

            Nitika Arora made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 736805 ]
            Nitika Arora made changes -
            Resolution New: Cannot Reproduce [ 5 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Nataliia K made changes -
            Labels Original: cc-integration New: NMI14 cc-integration
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 40 New: 41
            Ashish Shirode made changes -
            Assignee New: Anand Kashyap [ akashyap@atlassian.com ]
            SET Analytics Bot made changes -
            UIS Original: 17 New: 0
            SET Analytics Bot made changes -
            UIS Original: 0 New: 17
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0

              akashyap@atlassian.com Anand Kashyap
              erezkyabdullah Ezra Alamsyah Rezky Abdullah (Inactive)
              Affected customers:
              23 This affects my team
              Watchers:
              34 Start watching this issue

                Created:
                Updated:
                Resolved: