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  1. Confluence Cloud
  2. CONFCLOUD-53511

Attachment preview spins in Mozilla Firefox

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      Summary

      When selecting Preview next to a .docx or .pdf attachment that is listed in the Attachments Macro in Mozilla Firefox, the application spins and does not display a preview of the file.

      Standard previews of .pdf and .docx also fail.

      Environment

      This has been tested in the most recent version of Firefox - 45.0.1

      Steps to Reproduce

      1. Open a page in Confluence that uses the Attachments Macro
      2. Attach a .docx or a .pdf file to the page
      3. Select the dropdown next to the new attachment
      4. Click Preview

      OR

      1. Open a page in Confluence that has a .pdf or .docx file attatched
      2. Click on the attachment to preview it

      Expected Results

      The file should pop up and be previewed within Confluence.

      Actual Results

      The preview module opens, but the page just spins. Below is a screenshot of what appears in the console:

      Workaround

      Open the page in Internet Explorer or Chrome.

        1. firefox_console.png
          123 kB
          Rachel Fuerst

            [CONFCLOUD-53511] Attachment preview spins in Mozilla Firefox

            Stephen Coleman added a comment -

            +1
            Additionally, this issue also affects embedded video and not just embedded docs.

            Stephen Coleman added a comment - +1 Additionally, this issue also affects embedded video and not just embedded docs.

            Thomas Nyrup added a comment -

            Is there no other solution to this problem, other than using the workaround of opening Chrome or IE?
            We have several employees who use Firefox for all other tasks, but then have to open Chrome to view our documentation in Confluence..

            Thomas Nyrup added a comment - Is there no other solution to this problem, other than using the workaround of opening Chrome or IE? We have several employees who use Firefox for all other tasks, but then have to open Chrome to view our documentation in Confluence..

            Rachel Fuerst (Inactive) added a comment -

            This issue is being tracked here: CONF-41189. Please follow CONF-41189 for updates on the development cycle.

            Rachel Fuerst (Inactive) added a comment - This issue is being tracked here: CONF-41189 . Please follow CONF-41189 for updates on the development cycle.

            Jeff Seltzer added a comment -

            Thanks for opening this ticket.
            Yes, we are unable to preview attachments in Firefox.
            We are able to correctly preview in both IE and Chrome.

            When attempting to preview any attachment in Firefox, I get the blank background, a spinning gear icon and nothing else.
            Tested with Word files, Excel files, Visio drawings.
            No difference based on attachment type.

            Jeff Seltzer added a comment - Thanks for opening this ticket. Yes, we are unable to preview attachments in Firefox. We are able to correctly preview in both IE and Chrome. When attempting to preview any attachment in Firefox, I get the blank background, a spinning gear icon and nothing else. Tested with Word files, Excel files, Visio drawings. No difference based on attachment type.

              Unassigned Unassigned
              rfuerst Rachel Fuerst (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: