[CONFSERVER-41189] Unable to Preview Document Attachments in Latest Firefox Version

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 5.10.0, 1000.34.0, 5.9.14
Affects Version/s: 6.0.0-OD-2016.12.2-1113
Component/s: Editor - Attachment
Labels:

Support reference count:
12
Symptom Severity:
Severity 3 - Minor
Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

Summary

When attempting to Preview a document attachment on a page with the most recent release of Firefox, the document preview starts the loading process, but the document never loads. (Tested with PDF, Word, and Excel documents)

Environment

Confluence 6.0.0-OD-2016.12.2-1113
Firefox 45.0 and 45.0.1, 45.0.2

Steps to Reproduce

Add a PDF attachment to any Confluence page and save the page.
Visit the page
Click on the attachment thumbnail to open the preview feature

Expected Results

Preview feature loads successfully to navigate through the document.

Actual Results

The preview feature begins the loading process but continues loading indefinitely without bringing up the attachment. The following are observed in the browser console logs:

Value of "AJS.$.fn.enable" was overridden batch.js:37:227
unreachable code after return statement batch.js:320:836
Value of "AJS.Confluence.QuickEdit" was overridden batch.js:37:227
Failed to run init function: TypeError: E(...)[0] is undefined
function (){if(AJS.version>="3.0"){var a=AJS.$("#poweredby:visible");if(a.length>0){a.before(AJS.template.load("gliffy-webpanel-footer"))}}} batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 c@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:4135:2508 batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 AJS.Confluence.SharePage.initDialog@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:4593:8753 batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 a@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:1231:1350 batch.js:174:328
Downloading resources:
js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/04babdfd50c8394d5eea19ab7d7229ee/_/download/contextbatch/js/browser-metrics-plugin.contrib,-_super,-viewcontent/batch.js?atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&jquery.external=true!order batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 f@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:1241:1047 batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 Confluence.ScrollingInlineDialog@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:2056:1694 batch.js:174:328
DEPRECATED - OnTop has been deprecated and will be removed in a future release. 
 D/<@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/8868fd145284c67703ebfc5fcba9a653-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/e49a548de841f11a5579c0f770eb906b/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&jquery.external=true&locale=en-GB:179:1129 batch.js:174:328
Downloading resources:
js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5.7.23/_/download/batch/confluence.extra.jira:jira-issues-view-mode-async-resource/confluence.extra.jira:jira-issues-view-mode-async-resource.js!order batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 a@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:4512:602 batch.js:174:328
Use of getPreventDefault() is deprecated.  Use defaultPrevented instead. jquery-1.7.2-fd-cache3.js:19:7231
Downloading resources:
css!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/4613d6eaabcf883cb7f14a354b82d2d6-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/da7619fba2b4ae17aa5691f90c1ff712/_/download/contextbatch/css/editor,macro-browser,fullpage-editor,-_super,-atl.general,-viewcontent,-main,-page,-atl.comments/batch.css?analytics-enabled=true&atlassian.aui.raphael.disabled=true&build-number=6436&confluence.view.edit.transition=true&data-wrm-batch-type=context&data-wrm-key=editor%2Cmacro-browser%2Cfullpage-editor%2C-_super%2C-atl.general%2C-viewcontent%2C-main%2C-page%2C-atl.comments&highlightactions=true&hostenabled=true&jquery.external=true&relative-url=true
js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/154d7f71dda62fe55291cb2e4654a02b-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/da7619fba2b4ae17aa5691f90c1ff712/_/download/contextbatch/js/editor,macro-browser,fullpage-editor,-_super,-atl.general,-viewcontent,-main,-page,-atl.comments/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&build-number=6436&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB!order batch.js:174:328
Downloading resources:
css!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/d41d8cd98f00b204e9800998ecf8427e-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5.7.23/_/download/batch/confluence.extra.jira:refresh-resources/confluence.extra.jira:refresh-resources.css?data-wrm-batch-type=resource&data-wrm-key=confluence.extra.jira%3Arefresh-resources&relative-url=true
js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/6c0981174e94142364564819dc0d1413-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5.7.23/_/download/batch/confluence.extra.jira:refresh-resources/confluence.extra.jira:refresh-resources.js?locale=en-GB!order batch.js:174:328
Value of "Confluence.Defaults" was overridden batch.js:37:227
"tinymce.documentBaseURL = https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/154d7f71dda62fe55291cb2e4654a02b-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/da7619fba2b4ae17aa5691f90c1ff712/_/download/resources/com.atlassian.plugins.editor/tinymcesource" batch.js:174:328
WARN: asynchronously loading a CSS resource containing a media query: //d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/4613d6eaabcf883cb7f14a354b82d2d6-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/da7619fba2b4ae17aa5691f90c1ff712/_/download/contextbatch/css/editor,macro-browser,fullpage-editor,-_super,-atl.general,-viewcontent,-main,-page,-atl.comments/batch.css?analytics-enabled=true&atlassian.aui.raphael.disabled=true&build-number=6436&confluence.view.edit.transition=true&data-wrm-batch-type=context&data-wrm-key=editor%2Cmacro-browser%2Cfullpage-editor%2C-_super%2C-atl.general%2C-viewcontent%2C-main%2C-page%2C-atl.comments&highlightactions=true&hostenabled=true&jquery.external=true&media=print&relative-url=true batch.js:174:328
Synchrony deferring initialisation until editor is activated. batch.js:174:328
Use of attributes' nodeValue attribute is deprecated. Use value instead. batch.js:189:1398
ANALYTICS: _setCustomVar, 1, product, Confluence, 3 batch.js:7640:3707
ANALYTICS: _setCustomVar, 2, license, LicenseType<COMMERCIAL>, 3 batch.js:7640:3707
ANALYTICS: _setCustomVar, 3, numUsers, 21, 3 batch.js:7640:3707
Downloading resources:
css!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/382a55d32e90abf81fce9ba45a0ceaa5-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/2.1.5/_/download/batch/com.atlassian.confluence.plugins.confluence-previews:confluence-previews-css/com.atlassian.confluence.plugins.confluence-previews:confluence-previews-css.css?data-wrm-batch-type=resource&data-wrm-key=com.atlassian.confluence.plugins.confluence-previews%3Aconfluence-previews-css&relative-url=true batch.js:174:328
Downloading resources:
css!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/382a55d32e90abf81fce9ba45a0ceaa5-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/a2ba24d1c7723f6506ccb6e3e8e4d4cf/_/download/contextbatch/css/file-viewer,-_super,-viewcontent,-main,-atl.general/batch.css?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&data-wrm-batch-type=context&data-wrm-key=file-viewer%2C-_super%2C-viewcontent%2C-main%2C-atl.general&highlightactions=true&hostenabled=true&jquery.external=true&relative-url=true
js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/b96ccf4b86c4df96e80ad9ce67bcedfc-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/a2ba24d1c7723f6506ccb6e3e8e4d4cf/_/download/contextbatch/js/file-viewer,-_super,-viewcontent,-main,-atl.general/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB!order batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 d<.initialize@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/b96ccf4b86c4df96e80ad9ce67bcedfc-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/a2ba24d1c7723f6506ccb6e3e8e4d4cf/_/download/contextbatch/js/file-viewer,-_super,-viewcontent,-main,-atl.general/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:18551:518 batch.js:174:328
Downloading resources:
js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/6c0981174e94142364564819dc0d1413-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/2.1.5/_/download/batch/com.atlassian.confluence.plugins.confluence-previews:confluence-previews-pdf/com.atlassian.confluence.plugins.confluence-previews:confluence-previews-pdf.js?locale=en-GB!order batch.js:174:328
Error: Failed to load script (nsresult = 0x805303f4) <unknown>
no element found

Notes

The preview feature functions properly on latest versions of Chrome, IE, and Safari, and older versions of Firefox. The preview feature also functions properly when previewing images.

Workaround

Click on the Tools(...) menu at the top right of the page, and then click Attachments. From here, you can click View to the right of the attachment to preview it with this feature.

is duplicated by

CONFCLOUD-53511 Attachment preview spins in Mozilla Firefox

Closed

relates to

JRACLOUD-65445 JIRA - Unable to Preview Document Attachments in Latest Firefox Version

Closed

mentioned in: Page Loading...; Page Loading...

Katherine Yabut made changes - 13/Nov/2018 4:44 AM

Workflow

Original: JAC Bug Workflow v3 [ 2882847 ]

New: CONFSERVER Bug Workflow v4 [ 2991273 ]

Owen made changes - 11/Oct/2018 8:46 AM

Workflow	Original: JAC Bug Workflow v2 [ 2785069 ]	New: JAC Bug Workflow v3 [ 2882847 ]
Status	Original: Resolved [ 5 ]	New: Closed [ 6 ]

Owen made changes - 29/Aug/2018 11:14 PM

Workflow

Original: JAC Bug Workflow [ 2732673 ]

New: JAC Bug Workflow v2 [ 2785069 ]

Owen made changes - 17/Aug/2018 6:05 AM

Symptom Severity

Original: Minor [ 14432 ]

New: Severity 3 - Minor [ 15832 ]

Owen made changes - 02/Jul/2018 7:08 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2382689 ]

New: JAC Bug Workflow [ 2732673 ]

Damien Tan made changes - 12/Sep/2017 5:39 AM

Symptom Severity		New: Minor [ 14432 ]
Security	Original: Reporter and Atlassian Staff [ 10751 ]

Katherine Yabut made changes - 22/Jun/2017 6:48 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 [ 2275712 ]

New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2382689 ]

Katherine Yabut made changes - 31/May/2017 5:33 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2218328 ]

New: Confluence Workflow - Public Facing - Restricted v5 [ 2275712 ]

Katherine Yabut made changes - 31/May/2017 4:56 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2172292 ]

New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2218328 ]

Katherine Yabut made changes - 31/May/2017 1:59 AM

Workflow

Original: Confluence Workflow - Public Facing - Restricted v5 [ 1934265 ]

New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2172292 ]

Assignee:: Ivan Loire (Inactive)

Reporter:: Marco Garcia (Inactive)

Affected customers:: 5 This affects my team

Watchers:: 19 Start watching this issue

Created:: 24/Mar/2016 7:29 PM

Updated:: 11/Oct/2018 8:46 AM

Resolved:: 14/Apr/2016 10:32 PM

Details

Description

Summary

Environment

Steps to Reproduce

Expected Results

Actual Results

Notes

Workaround

Attachments

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Dates