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  1. Confluence Data Center
  2. CONFSERVER-41189

Unable to Preview Document Attachments in Latest Firefox Version

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      NOTE: This bug report is for Confluence Server. Using Confluence Cloud? See the corresponding bug report.

      Summary

      When attempting to Preview a document attachment on a page with the most recent release of Firefox, the document preview starts the loading process, but the document never loads. (Tested with PDF, Word, and Excel documents)

      Environment

      • Confluence 6.0.0-OD-2016.12.2-1113
      • Firefox 45.0 and 45.0.1, 45.0.2

      Steps to Reproduce

      1. Add a PDF attachment to any Confluence page and save the page.
      2. Visit the page
      3. Click on the attachment thumbnail to open the preview feature

      Expected Results

      Preview feature loads successfully to navigate through the document.

      Actual Results

      The preview feature begins the loading process but continues loading indefinitely without bringing up the attachment. The following are observed in the browser console logs:

      Value of "AJS.$.fn.enable" was overridden batch.js:37:227
unreachable code after return statement batch.js:320:836
Value of "AJS.Confluence.QuickEdit" was overridden batch.js:37:227
Failed to run init function: TypeError: E(...)[0] is undefined
function (){if(AJS.version>="3.0"){var a=AJS.$("#poweredby:visible");if(a.length>0){a.before(AJS.template.load("gliffy-webpanel-footer"))}}} batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
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DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 AJS.Confluence.SharePage.initDialog@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:4593:8753 batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 a@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:1231:1350 batch.js:174:328
Downloading resources:
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DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 f@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:1241:1047 batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 Confluence.ScrollingInlineDialog@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:2056:1694 batch.js:174:328
DEPRECATED - OnTop has been deprecated and will be removed in a future release. 
 D/<@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/8868fd145284c67703ebfc5fcba9a653-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/e49a548de841f11a5579c0f770eb906b/_/download/contextbatch/js/_super/batch.js?atlassian.aui.raphael.disabled=true&jquery.external=true&locale=en-GB:179:1129 batch.js:174:328
Downloading resources:
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DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 a@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/193b723f402efba30f828948bafb2b8d-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5b957b12254c351c813d1a7b48864275/_/download/contextbatch/js/atl.confluence.plugins.pagetree-desktop,main,viewcontent,atl.general,page,atl.comments,-_super/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:4512:602 batch.js:174:328
Use of getPreventDefault() is deprecated.  Use defaultPrevented instead. jquery-1.7.2-fd-cache3.js:19:7231
Downloading resources:
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js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/154d7f71dda62fe55291cb2e4654a02b-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/da7619fba2b4ae17aa5691f90c1ff712/_/download/contextbatch/js/editor,macro-browser,fullpage-editor,-_super,-atl.general,-viewcontent,-main,-page,-atl.comments/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&build-number=6436&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB!order batch.js:174:328
Downloading resources:
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js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/6c0981174e94142364564819dc0d1413-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/5.7.23/_/download/batch/confluence.extra.jira:refresh-resources/confluence.extra.jira:refresh-resources.js?locale=en-GB!order batch.js:174:328
Value of "Confluence.Defaults" was overridden batch.js:37:227
"tinymce.documentBaseURL = https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/154d7f71dda62fe55291cb2e4654a02b-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/da7619fba2b4ae17aa5691f90c1ff712/_/download/resources/com.atlassian.plugins.editor/tinymcesource" batch.js:174:328
WARN: asynchronously loading a CSS resource containing a media query: //d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/4613d6eaabcf883cb7f14a354b82d2d6-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/da7619fba2b4ae17aa5691f90c1ff712/_/download/contextbatch/css/editor,macro-browser,fullpage-editor,-_super,-atl.general,-viewcontent,-main,-page,-atl.comments/batch.css?analytics-enabled=true&atlassian.aui.raphael.disabled=true&build-number=6436&confluence.view.edit.transition=true&data-wrm-batch-type=context&data-wrm-key=editor%2Cmacro-browser%2Cfullpage-editor%2C-_super%2C-atl.general%2C-viewcontent%2C-main%2C-page%2C-atl.comments&highlightactions=true&hostenabled=true&jquery.external=true&media=print&relative-url=true batch.js:174:328
Synchrony deferring initialisation until editor is activated. batch.js:174:328
Use of attributes' nodeValue attribute is deprecated. Use value instead. batch.js:189:1398
ANALYTICS: _setCustomVar, 1, product, Confluence, 3 batch.js:7640:3707
ANALYTICS: _setCustomVar, 2, license, LicenseType<COMMERCIAL>, 3 batch.js:7640:3707
ANALYTICS: _setCustomVar, 3, numUsers, 21, 3 batch.js:7640:3707
Downloading resources:
css!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/382a55d32e90abf81fce9ba45a0ceaa5-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/2.1.5/_/download/batch/com.atlassian.confluence.plugins.confluence-previews:confluence-previews-css/com.atlassian.confluence.plugins.confluence-previews:confluence-previews-css.css?data-wrm-batch-type=resource&data-wrm-key=com.atlassian.confluence.plugins.confluence-previews%3Aconfluence-previews-css&relative-url=true batch.js:174:328
Downloading resources:
css!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/382a55d32e90abf81fce9ba45a0ceaa5-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/a2ba24d1c7723f6506ccb6e3e8e4d4cf/_/download/contextbatch/css/file-viewer,-_super,-viewcontent,-main,-atl.general/batch.css?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&data-wrm-batch-type=context&data-wrm-key=file-viewer%2C-_super%2C-viewcontent%2C-main%2C-atl.general&highlightactions=true&hostenabled=true&jquery.external=true&relative-url=true
js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/b96ccf4b86c4df96e80ad9ce67bcedfc-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/a2ba24d1c7723f6506ccb6e3e8e4d4cf/_/download/contextbatch/js/file-viewer,-_super,-viewcontent,-main,-atl.general/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB!order batch.js:174:328
DEPRECATED - Inline dialog constructor has been deprecated and will be removed in a future release. Use inline dialog 2 instead.  
 d<.initialize@https://d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/b96ccf4b86c4df96e80ad9ce67bcedfc-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/a2ba24d1c7723f6506ccb6e3e8e4d4cf/_/download/contextbatch/js/file-viewer,-_super,-viewcontent,-main,-atl.general/batch.js?analytics-enabled=true&atlassian.aui.raphael.disabled=true&confluence.view.edit.transition=true&highlightactions=true&hostenabled=true&jquery.external=true&locale=en-GB:18551:518 batch.js:174:328
Downloading resources:
js!//d2p4ir3ro0j0cb.cloudfront.net/<instance>.atlassian.net/wiki/s/6c0981174e94142364564819dc0d1413-CDN/en_GB/6436/5154d041630dcebfb8dedd49686d2af97e042a52/2.1.5/_/download/batch/com.atlassian.confluence.plugins.confluence-previews:confluence-previews-pdf/com.atlassian.confluence.plugins.confluence-previews:confluence-previews-pdf.js?locale=en-GB!order batch.js:174:328
Error: Failed to load script (nsresult = 0x805303f4) <unknown>
no element found

      Notes

      The preview feature functions properly on latest versions of Chrome, IE, and Safari, and older versions of Firefox. The preview feature also functions properly when previewing images.

      Workaround

      Click on the Tools(...) menu at the top right of the page, and then click Attachments. From here, you can click View to the right of the attachment to preview it with this feature.

            [CONFSERVER-41189] Unable to Preview Document Attachments in Latest Firefox Version

            Don Brocker added a comment -

            entered issue CONF-41742

            Don Brocker added a comment - entered issue CONF-41742

            Don Brocker added a comment -

            Thanks Ivan for the reply. I am using server not cloud. Confluence 5.9.7. I get the black spinning wheel everytime i click on a link to preview whether is is pdf or doc or docx. Like the above comments reference though when i click on the tools (three dots at top right of screen) and then on attachments, I can then view them with no issue. I experience this with Chrome, FireFox and Safari, this recently changed.

            Don Brocker added a comment - Thanks Ivan for the reply. I am using server not cloud. Confluence 5.9.7. I get the black spinning wheel everytime i click on a link to preview whether is is pdf or doc or docx. Like the above comments reference though when i click on the tools (three dots at top right of screen) and then on attachments, I can then view them with no issue. I experience this with Chrome, FireFox and Safari, this recently changed.

            Ivan Loire (Inactive) added a comment -

            Hi don.brocker,

            Yes, it was a Firefox issue.
            You problem may have another root cause. Are you using our cloud offering? Is the problematic behaviour consistent with different PDFs? Have you tried to open them in another computer?

            I would recommend you to open a support ticket if you are still experiencing problems.

            Ivan Loire (Inactive) added a comment - Hi don.brocker , Yes, it was a Firefox issue. You problem may have another root cause. Are you using our cloud offering? Is the problematic behaviour consistent with different PDFs? Have you tried to open them in another computer? I would recommend you to open a support ticket if you are still experiencing problems.

            Don Brocker added a comment -

            I Have been searching but not finding anything further on this for other browsers. I am seeing this in Chrome version 50.02 and also Safari along with FireFox. was this only a FireFox issue?

            Don Brocker added a comment - I Have been searching but not finding anything further on this for other browsers. I am seeing this in Chrome version 50.02 and also Safari along with FireFox. was this only a FireFox issue?

            Damien Peukert added a comment -

            jsoderstrom mgarcia@atlassian.com: we're tracking the issue itself here: https://jira.atlassian.com/browse/FIL-1796

            The latest update is:

            We're trying to get an updated version of confluence-previews out today (and then into the next possible release).

            Unfortunately finding a solution to the problem took a lot longer than initially thought.

            The referenced PDFjs version 1.4.187+ is a nightly build from the beta channel and not in any stable version yet.

            While experimenting with that version, we learned that it indeed solves the problem - which is great. Nevertheless, in the commits between our current version 1.3.19, pdfjs started to use AMD, which was not compatible with the AMD loader used by confluence, almond.js.

            The great Ivan Loire raised a pull request in pdfjs here https://github.com/mozilla/pdf.js/pull/7185, which was merged yesterday.
            We're now bumping the version again, doing another QA demo (since this is beta), and are then hopefully able to bump the versions in the plugin and get it to be released soon.

            Again, sorry for the long wait, we're focusing on fixing this one asap.

            Damien Peukert added a comment - jsoderstrom mgarcia@atlassian.com : we're tracking the issue itself here: https://jira.atlassian.com/browse/FIL-1796 The latest update is: We're trying to get an updated version of confluence-previews out today (and then into the next possible release). Unfortunately finding a solution to the problem took a lot longer than initially thought. The referenced PDFjs version 1.4.187+ is a nightly build from the beta channel and not in any stable version yet. While experimenting with that version, we learned that it indeed solves the problem - which is great. Nevertheless, in the commits between our current version 1.3.19, pdfjs started to use AMD, which was not compatible with the AMD loader used by confluence, almond.js. The great Ivan Loire raised a pull request in pdfjs here https://github.com/mozilla/pdf.js/pull/7185 , which was merged yesterday. We're now bumping the version again, doing another QA demo (since this is beta), and are then hopefully able to bump the versions in the plugin and get it to be released soon. Again, sorry for the long wait, we're focusing on fixing this one asap.

            Svenja Becker added a comment -

            We also have this problem. We use Firefox version 45.0.2. and we can't see any image/file preview.

            Svenja Becker added a comment - We also have this problem. We use Firefox version 45.0.2. and we can't see any image/file preview.

              iloire Ivan Loire (Inactive)
              mgarcia@atlassian.com Marco Garcia (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: