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  1. Confluence Cloud
  2. CONFCLOUD-34160

Moving big page hierarchies between spaces ends up with an error

      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      this issue is similar to CONF-31546 and CONF-30017:

      I wanted to move a Confluence Page with a deep page hierarchy to another space.

      After clicking on the "Verschieben" (german; in englisch: move) button, after a few seconds an error is displayed in the move dialog (see screenshot). I don't see any problem with the confluence pages: the page is moved correctly to the new space.

      I send the log file in the attachments (atlassian-confluence.log) which ends with the error.
      Notable log entries:

      2014-07-03 10:52:38,128 WARN [scheduler_Worker-10] [atlassian.confluence.cache.TransactionalCacheFactory] warning Transactional cache update outside transaction. All updates to this cache should be performed from a thread with a valid transaction context.
      ...
      2014-07-03 10:52:38,317 ERROR [scheduler_Worker-10] [officeconnector.index.excel.ExcelXMLTextExtractor] endDocument expected [ 176 ] entries but read [ 178 ]
      

        1. atlassian-confluence.log
          483 kB
        2. screenshot-1.png
          screenshot-1.png
          26 kB

            [CONFCLOUD-34160] Moving big page hierarchies between spaces ends up with an error

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know.

            Thank you again for providing valuable feedback to our team!

            Sunny Xu (Inactive) added a comment - Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Confluence users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know. Thank you again for providing valuable feedback to our team!

            In Confluence 5.9.5 I had to leave the tab open with the moving dialog (not hit Cancel or anything) and wait like 1 hour - afterwards the page tree was moved - annoying!

            Christoph Thomas added a comment - In Confluence 5.9.5 I had to leave the tab open with the moving dialog (not hit Cancel or anything) and wait like 1 hour - afterwards the page tree was moved - annoying!

            I have also experienced this problem. We are running V5.8.9
            Agree. The behavior is very frustrating and makes us the admins waste lots of time. I hope Atlassian fixes this problem soon.

            Eunice Mora added a comment - I have also experienced this problem. We are running V5.8.9 Agree. The behavior is very frustrating and makes us the admins waste lots of time. I hope Atlassian fixes this problem soon.

            the current behaviour is quite misleading and poor. I had the situation where:

            1. i started the move of a page (it had some 3000 child pages)
            2. this failed after ~ 1 minute. I thought it had stopped
            3. then i started noticing that attachments were not available on some pages. I thought it had partially transferred files then failed. So started looking at recovering the confluence attachment file system from a backup (which is a huge deal for us)
            4. 1.5 hrs later it mysterious completed and the page had been moved and attachments had worked

            Clearly it was working in the background.

            Clint Coombs added a comment - the current behaviour is quite misleading and poor. I had the situation where: i started the move of a page (it had some 3000 child pages) this failed after ~ 1 minute. I thought it had stopped then i started noticing that attachments were not available on some pages. I thought it had partially transferred files then failed. So started looking at recovering the confluence attachment file system from a backup (which is a huge deal for us) 1.5 hrs later it mysterious completed and the page had been moved and attachments had worked Clearly it was working in the background.

            I had the same Timeout Error problem while moving a page with many children to a new space. If I leave the "Move" window open after the Timeout Error appears the move process does continue. Don't close the move window even though it generated the error. Click on "Durchsuchen" or "Browse" and navigate to the intended destination. The destination should populate and update as the move on the backend continues. You may need to click on Search and go back to Browse in order to see the updates.
            This is a bug for sure, but hopefully my work around can help.

            Brian Clampet added a comment - I had the same Timeout Error problem while moving a page with many children to a new space. If I leave the "Move" window open after the Timeout Error appears the move process does continue. Don't close the move window even though it generated the error. Click on "Durchsuchen" or "Browse" and navigate to the intended destination. The destination should populate and update as the move on the backend continues. You may need to click on Search and go back to Browse in order to see the updates. This is a bug for sure, but hopefully my work around can help.

            Andreas, see https://jira.atlassian.com/browse/CONF-34233 . Some timeout ends and gives you the error, although the page hierachy is moved. It took hours to move our hierarchies in our site, but they were moved. We have Confluence 5.4.4.
            I suggest you to raise a support ticket at Atlassian if you need more explanation on this.

            Paula Dasch added a comment - Andreas, see https://jira.atlassian.com/browse/CONF-34233 . Some timeout ends and gives you the error, although the page hierachy is moved. It took hours to move our hierarchies in our site, but they were moved. We have Confluence 5.4.4. I suggest you to raise a support ticket at Atlassian if you need more explanation on this.

            cagla okutan added a comment - - edited

            The same happens while moving a page to a different place in the tree within the same space. In the tree view i do the moving but when i refresh the page it is again at its earlies place. And the same log appears. I think it is a major bug.

            cagla okutan added a comment - - edited The same happens while moving a page to a different place in the tree within the same space. In the tree view i do the moving but when i refresh the page it is again at its earlies place. And the same log appears. I think it is a major bug.

              Unassigned Unassigned
              5ea736a806d3 Andreas Bentele
              Affected customers:
              10 This affects my team
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              14 Start watching this issue

                Created:
                Updated:
                Resolved: