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  1. Confluence Cloud
  2. CONFCLOUD-25599

Generated images don't get exported to Word

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      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      Images that are generated (as opposed to those attached to a page) don't get exported to Word.
      Steps to reproduce:

      • create a page that contains chart plugin
      • view it and ensure that you see the produced chart
      • export this page to word
      • notice that the exported document doesn't show the image (chart)

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        2. diagrama_de_funcionamiento (1).gliffy
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            [CONFCLOUD-25599] Generated images don't get exported to Word

            Steve Haffenden (Inactive) added a comment -

            Hi Everyone

            Thanks for commenting on this issue. This does look to be a regression of this problem in Confluence 5.5.2. Rather than re-open this issue I've cloned this to a new issue: https://jira.atlassian.com/browse/CONF-33937 that we'll use to track the development and fix of this problem.

            Regards
            Steve Haffenden
            Confluence Bugmaster
            Atlassian

            Steve Haffenden (Inactive) added a comment - Hi Everyone Thanks for commenting on this issue. This does look to be a regression of this problem in Confluence 5.5.2. Rather than re-open this issue I've cloned this to a new issue: https://jira.atlassian.com/browse/CONF-33937 that we'll use to track the development and fix of this problem. Regards Steve Haffenden Confluence Bugmaster Atlassian

            Rade Martinović added a comment -

            I confirm that I have a regression in my installation of Confluence 5.5. Steps are exactly the same like described in CONF-26367

            Rade Martinović added a comment - I confirm that I have a regression in my installation of Confluence 5.5. Steps are exactly the same like described in CONF-26367

            Normand Carbonneau added a comment -

            It works fine for On-Demand (5.5-OD-24-011).

            Normand Carbonneau added a comment - It works fine for On-Demand (5.5-OD-24-011).

            Jason Boileau added a comment -

            I started a fresh instance of 5.5.2 with the Atlassian SDK and created a new page with an image, a chart, an info macro, and a latex math macro. The page rendered as expected in html, but with no images in Word. Note that I opened the Word file on a different computer than the one where I ran an export, due to not having Word and CONF-31713.

            Jason Boileau added a comment - I started a fresh instance of 5.5.2 with the Atlassian SDK and created a new page with an image, a chart, an info macro, and a latex math macro. The page rendered as expected in html, but with no images in Word. Note that I opened the Word file on a different computer than the one where I ran an export, due to not having Word and CONF-31713 .

            Steve Haffenden (Inactive) added a comment -

            Hi jfb

            Thanks for getting in touch. Sorry to hear that this issue seems to be happening again for you. Would you be able to provide me with a list of steps that you're going through to reproduce this issue.

            Regards
            Steve Haffenden
            Confluence Bugmaster
            Atlassian

            Steve Haffenden (Inactive) added a comment - Hi jfb Thanks for getting in touch. Sorry to hear that this issue seems to be happening again for you. Would you be able to provide me with a list of steps that you're going through to reproduce this issue. Regards Steve Haffenden Confluence Bugmaster Atlassian

            Anatoli added a comment -

            shaffenden, jxie can you please check out if we re-introduced this problem?

            Anatoli added a comment - shaffenden , jxie can you please check out if we re-introduced this problem?

            Chad Barnes added a comment -

            Getting this bug in 5.4.4. Affects the LaTeX Math add-on.

            Chad Barnes added a comment - Getting this bug in 5.4.4. Affects the LaTeX Math add-on.

            Jason Felix Boileau added a comment -

            I'm seeing this bug again in Confluence 5.5.2. I've tried inserting images, charts, and other macros, but none of the images turn up in the Word file. It looks like this issue needs to be reopened.

            Jason Felix Boileau added a comment - I'm seeing this bug again in Confluence 5.5.2. I've tried inserting images, charts, and other macros, but none of the images turn up in the Word file. It looks like this issue needs to be reopened.

            David Mason (Inactive) added a comment -

            samjones looking at your support case, it seems more like you ran into the slightly different bug https://jira.atlassian.com/browse/CONF-26021, which does still exist in 5.2.3

            David Mason (Inactive) added a comment - samjones looking at your support case, it seems more like you ran into the slightly different bug https://jira.atlassian.com/browse/CONF-26021 , which does still exist in 5.2.3

            samjones6 added a comment -

            Per CSP-108819, this bug is NOT fixed in 5.2.3

            Total pita. I upgraded to 5.2.3 so I could be free of all the bugs we hit in 5.1.2....

            But no.... gotta still live with em....

            samjones6 added a comment - Per CSP-108819, this bug is NOT fixed in 5.2.3 Total pita. I upgraded to 5.2.3 so I could be free of all the bugs we hit in 5.1.2.... But no.... gotta still live with em....

              jxie Chii (Inactive)
              akazatchkov Anatoli
              Affected customers:
              67 This affects my team
              Watchers:
              63 Start watching this issue

                Created:
                Updated:
                Resolved: