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  1. Confluence Data Center
  2. CONFSERVER-31129

Can't use JIRA as a user directory during initial Confluence setup

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      Symptoms

      When installing Confluence using JIRA as the user directory, it gets stuck at the "Load users and groups from JIRA" screen. The "Next" button is greyed out and can't continue with the installation.

      Steps to Reproduce
      1. Install Confluence as normal
      2. When doing the setup wizard on first start, select to use JIRA as the user directory
      3. Observe the error
      Workaround

      Since this is only for a fresh install, you can work around it by:

      1. Stop Confluence
      2. Remove all data from the database and home directory
      3. Install Confluence using local users and groups, not JIRA
      4. After installing Confluence, then follow the directions at Connecting to Crowd or JIRA for User Management
      Alternative workaround
      1. Right click the "Next" button and go to "Inspect Element"
      2. Remove the disabled="disabled" section
      3. The Next button became clickable

            [CONFSERVER-31129] Can't use JIRA as a user directory during initial Confluence setup

            Renata Dornelas made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 55453 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Bug Workflow v3 [ 2889910 ] New: CONFSERVER Bug Workflow v4 [ 3000534 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2803171 ] New: JAC Bug Workflow v3 [ 2889910 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JAC Bug Workflow [ 2735504 ] New: JAC Bug Workflow v2 [ 2803171 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2400986 ] New: JAC Bug Workflow [ 2735504 ]
            Alex Yakovlev (Inactive) made changes -
            Labels Original: affects-server bugfix jira-integration loyalty setup/installation threshold New: affects-server jira-integration loyalty setup/installation threshold
            Alex Yakovlev (Inactive) made changes -
            Labels Original: affects-server bugfix jira-integration setup/installation threshold New: affects-server bugfix jira-integration loyalty setup/installation threshold
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2300858 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2400986 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2234813 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2300858 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2197625 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2234813 ]

              shaffenden Steve Haffenden (Inactive)
              dmason David Mason (Inactive)
              Affected customers:
              5 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: