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Details

Type: Bug
Resolution: Fixed
Priority: High
Fix Version/s: 5.4.3
Affects Version/s: 5.3, 5.4, 5.3.4, 5.4.1
Component/s: Integrations - Jira, Server - Installer / Setup
Labels:

Support reference count:
6
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

Symptoms

When installing Confluence using JIRA as the user directory, it gets stuck at the "Load users and groups from JIRA" screen. The "Next" button is greyed out and can't continue with the installation.

Steps to Reproduce

Install Confluence as normal
When doing the setup wizard on first start, select to use JIRA as the user directory
Observe the error

Workaround

Since this is only for a fresh install, you can work around it by:

Stop Confluence
Remove all data from the database and home directory
Install Confluence using local users and groups, not JIRA
After installing Confluence, then follow the directions at Connecting to Crowd or JIRA for User Management

Alternative workaround

Right click the "Next" button and go to "Inspect Element"
Remove the disabled="disabled" section
The Next button became clickable

Attachments

Issue Links

causes

CONFSERVER-32235 Installation fails at "Load users and groups from JIRA"

Closed

is a regression of

CONFSERVER-27338 Cannot use JIRA for User Management during Installation - process hangs and will not continue

Closed

CONFSERVER-23184 Setup hangs loading users from JIRA

Closed

is duplicated by

CONFSERVER-32467 Confluence installation gets stuck

Closed

CONFSERVER-32235 Installation fails at "Load users and groups from JIRA"

Closed

CONFSERVER-32236 Installation Fails at Load users and groups from JIRA

Closed

CONFSERVER-32399 freezed screen after loading JIRA users

Closed

CONFSERVER-32629 Confluence WAR setup issue in Tomcat 7.0.25

Closed

CONFSERVER-31134 Can not finish user synchronization with JIRA during installation

Closed

CONFSERVER-32279 Confluence with JIRA, can't install

Closed

CONFSERVER-32291 Problem installing Confluence

Closed

CONFSERVER-32445 Installing confluence doesn't allow you to go after 'Load users and groups' screen

Closed

CONFSERVER-33861 Connecting Confluecne to Jira issue

Closed

is related to

CONFSERVER-27338 Cannot use JIRA for User Management during Installation - process hangs and will not continue

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(8 is duplicated by, 1 is related to, 13 mentioned in)

Activity

People

Assignee:: Steve Haffenden (Inactive)

Reporter:: David Mason (Inactive)

Votes:: 5 Vote for this issue

Watchers:: 18 Start watching this issue

Dates

Created:: 10/Oct/2013 5:13 AM

Updated:: 11/Oct/2018 8:55 AM

Resolved:: 29/Jan/2014 8:43 PM