[CONFSERVER-21932] Edit in Office fails in Firefox/WebDAV Launcher if file name is using multi-byte characters

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 6.14.0
Affects Version/s: 3.5, 4.3.7, 5.1.3
Component/s: Editor - Page / Comment Editor
Labels:
Environment:

Firefox and WebDAV launcher
Office Connector 1.15, 2.1.10, 3.0.3

Support reference count:
9
Symptom Severity:
Severity 2 - Major
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

Edit in Office is broken if using Firefox when the file is using multi-byte characters, such as Japanese, Chinese or Korean.

This is similar to ~~CONF-16594~~ where the bug affected pages / spaces with international characters previously.

To replicate, test with this file 你好吗.doc and edit in office.

Microsoft Office will open a blank doc, while OpenOffice reports "Error reading data from the internet. Server error message: 500 Internal Server Error."

IE works fine.

- - Sort By Name
  - Sort By Date
  - Ascending
  - Descending
  - Thumbnails
  - List

你好吗.doc
1.46 MB
06/Mar/2011 11:15 PM

is duplicated by

CONFSERVER-29936 Cannot open office document if the filename contains multi-byte characters.

Closed

relates to

CONFSERVER-26291 Edit in Office fails with 500 error in Firefox on OS X when Confluence is running on https

Closed

was cloned as

CONFSERVER-39064 Edit in Office fail in Firefox/WebDAV Launcher if file name is using UTF8 chars

Closed

mentioned in: Page Failed to load

Said made changes - 23/Aug/2019 4:45 AM

Resolution		New: Fixed [ 1 ]
Status	Original: Gathering Impact [ 12072 ]	New: Closed [ 6 ]

Said made changes - 23/Aug/2019 4:44 AM

Fix Version/s

New: 6.14.0 [ 83892 ]

Bugfix Automation Bot made changes - 16/Aug/2019 1:01 AM

Support reference count

Original: 7

New: 9

Bugfix Automation Bot made changes - 10/Aug/2019 9:31 AM

Support reference count

Original: 9

New: 7

Bugfix Automation Bot made changes - 23/Jul/2019 9:31 AM

Support reference count

Original: 7

New: 9

Bugfix Automation Bot made changes - 20/Jul/2019 9:01 AM

Support reference count

Original: 9

New: 7

Bugfix Automation Bot made changes - 03/Jul/2019 9:31 PM

Support reference count

Original: 7

New: 9

Bugfix Automation Bot made changes - 28/Jun/2019 9:01 AM

Support reference count

Original: 9

New: 7

Bugfix Automation Bot made changes - 25/Feb/2019 11:32 PM

Support reference count

Original: 2

New: 9

SET Analytics Bot made changes - 29/Jan/2019 1:07 AM

Support reference count

Original: 9

New: 2

Assignee:: Unassigned

Reporter:: Roy Hartono [Atlassian]

Affected customers:: 26 This affects my team

Watchers:: 23 Start watching this issue

Created:: 06/Mar/2011 11:15 PM

Updated:: 23/Aug/2019 4:45 AM

Resolved:: 23/Aug/2019 4:45 AM

Details

Description

Attachments

Attachments

Issue Links

Forms

Activity

People

Dates