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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: Health - Metrics
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None
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1
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Severity 3 - Minor
Issue Summary
The Compass Components Metrics Dashboard exhibits inconsistent behavior when no issues match the filtered criteria for a component. Instead of consistently displaying a "0" value (e.g., "0 Bugs"), it intermittently shows an error message: "No issues have been tagged with this component".
Steps to Reproduce
- Navigate to a Compass Component that has JQL metrics connected.
- View the Metrics dashboard for a scenario where no Jira issues currently match the specified JQL filter.
- Observe the metric tile.
- Refresh the page or navigate away and back.
Expected Results
The dashboard should consistently display a numeric value of 0 (e.g., "0 Bugs" or "0 Incidents") if the metric is correctly configured but simply has no matching data points at that time.
Actual Results
The dashboard intermittently fails to show the zero count and instead throws the error:
"No issues have been tagged with this component"
This leads to confusion as it implies a configuration error or a missing link, even when the component is correctly tagged in Jira.
Workaround
There is currently no known workaround to force the "0" state consistently. Refreshing the page may sometimes resolve the display, but the error state eventually recurs.
- is action for
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