Problem Definition

Delete products is not available when using the improved billing system following the reset instructions here.

How do you know which experience you’re viewing?

Suggested Solution

• There should be an option to delete the product immediately
• Deletion of product clears out the product data immediately.
  

Why this is important

• Maintain feature parity with original billing system
• Many customers are required to immediately delete product data for testing or for migrations and are now blocked by this limitation on the improved billing experience/system

Workaround

To delete the products, please contact Atlassian Support.

If the deletion is only required to recreate the site, for Jira, a wipe-out is possible by following: https://confluence.atlassian.com/jirakb/reset-jira-data-for-the-sites-billed-under-the-new-billing-engine-1319575846.html