In the sandbox, when accessing Apps, some customers are seeing the error message "Maintenance Expired", even though the customer has a valid license on the production site.

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    • Severity 3 - Minor
    • Warranty

      Issue Summary

      In the sandbox, when accessing Apps, some customers are seeing the error message "Maintenance Expired", even though the customer has a valid license on the production site.

      Steps to Reproduce

      • Access the production site --> Apps
        • Customer has a valid license
      • Access the sandbox site --> Apps
        • We will see an error message "Maintenance Expired"

      Expected Results

      • If a customer has a valid license on the production site, they don't need to buy a second license for the sandbox.

      Actual Results

      • Mentioned on the Steps to Reproduce;

      Workaround

      • Workaround provided internally in the first comment.

            Assignee:
            Unassigned
            Reporter:
            João Carlos Montanha Zurobski
            Votes:
            3 Vote for this issue
            Watchers:
            14 Start watching this issue

              Created:
              Updated:
              Resolved: