-
Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: CCP - API
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None
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Minor
Problem
The customer cannot install add-ons due to the following Internal Server error:
Request URL: https://api.atlassian.com/metal/ingest
HTTP Version: HTTP/1.1
Request method: POST
{
"type": "metric",
"meta": {
"subproduct": "jira",
"synthetic": "false",
"version": "EMCEE_NATIVE_19.5.3",
"env": "prod",
"os": "macos",
"platform": "desktop",
"browser": "chrome"
},
"metalId": "26e25bc0-12d0-41d7-a9ec-1e080b812477",
"data": [
{
"type": "increment",
"name": "fe.user.task.failure",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:caas-spi-execution",
"task_id:installAddon"
],
"value": 1,
"sampleRate": 1
},
{
"type": "timing",
"name": "fe.user.task.duration",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:caas-spi-execution",
"task_id:installAddon"
],
"value": 1086.9000000357628,
"sampleRate": 1
},
{
"type": "increment",
"name": "fe.user.task.failure",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:install-app",
"task_id:INTERNAL_SERVER_ERROR"
],
"value": 1,
"sampleRate": 1
},
{
"type": "timing",
"name": "fe.user.task.duration",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:install-app",
"task_id:INTERNAL_SERVER_ERROR"
],
"value": 1107.5999999642372,
"sampleRate": 1
},
{
"type": "increment",
"name": "fe.user.task.failure",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:install-app-failure-atlassian-marketplace",
"task_id:INTERNAL_SERVER_ERROR"
],
"value": 1,
"sampleRate": 1
},
{
"type": "timing",
"name": "fe.user.task.duration",
"tags": [
"active_tab:true",
"initial_load:true",
"page:embeddedMarketplaceAppListingScreen",
"task:install-app-failure-atlassian-marketplace",
"task_id:INTERNAL_SERVER_ERROR"
],
"value": 0,
"sampleRate": 1
}
]
}
Environment
- Cloud
Steps to Reproduce
- Install an app in the customer's instance
Expected Results
- The app should be installed
Actual Results
- The user gets a "We ran into trouble" error;
- The browser logs show an internal server error
Workaround
No workaround
Notes
- is action for
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CCPS-5049 Loading...
- is related to
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JST-1043916 Loading...