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Bug
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Resolution: Fixed
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Low
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None
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Minor
Problem
The customer cannot install add-ons due to the following Internal Server error:
Request URL: https://api.atlassian.com/metal/ingest
HTTP Version: HTTP/1.1
Request method: POST
{ "type": "metric", "meta": { "subproduct": "jira", "synthetic": "false", "version": "EMCEE_NATIVE_19.5.3", "env": "prod", "os": "macos", "platform": "desktop", "browser": "chrome" }, "metalId": "26e25bc0-12d0-41d7-a9ec-1e080b812477", "data": [ { "type": "increment", "name": "fe.user.task.failure", "tags": [ "active_tab:true", "initial_load:true", "page:embeddedMarketplaceAppListingScreen", "task:caas-spi-execution", "task_id:installAddon" ], "value": 1, "sampleRate": 1 }, { "type": "timing", "name": "fe.user.task.duration", "tags": [ "active_tab:true", "initial_load:true", "page:embeddedMarketplaceAppListingScreen", "task:caas-spi-execution", "task_id:installAddon" ], "value": 1086.9000000357628, "sampleRate": 1 }, { "type": "increment", "name": "fe.user.task.failure", "tags": [ "active_tab:true", "initial_load:true", "page:embeddedMarketplaceAppListingScreen", "task:install-app", "task_id:INTERNAL_SERVER_ERROR" ], "value": 1, "sampleRate": 1 }, { "type": "timing", "name": "fe.user.task.duration", "tags": [ "active_tab:true", "initial_load:true", "page:embeddedMarketplaceAppListingScreen", "task:install-app", "task_id:INTERNAL_SERVER_ERROR" ], "value": 1107.5999999642372, "sampleRate": 1 }, { "type": "increment", "name": "fe.user.task.failure", "tags": [ "active_tab:true", "initial_load:true", "page:embeddedMarketplaceAppListingScreen", "task:install-app-failure-atlassian-marketplace", "task_id:INTERNAL_SERVER_ERROR" ], "value": 1, "sampleRate": 1 }, { "type": "timing", "name": "fe.user.task.duration", "tags": [ "active_tab:true", "initial_load:true", "page:embeddedMarketplaceAppListingScreen", "task:install-app-failure-atlassian-marketplace", "task_id:INTERNAL_SERVER_ERROR" ], "value": 0, "sampleRate": 1 } ] }
Environment
- Cloud
Steps to Reproduce
- Install an app in the customer's instance
Expected Results
- The app should be installed
Actual Results
- The user gets a "We ran into trouble" error;
- The browser logs show an internal server error
Workaround
No workaround
Notes
- is action for
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CCPS-5049 Loading...
- is related to
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JST-1043916 Loading...