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  1. Commerce
  2. COMMERCE-14

Installing a Marketplace App Fails with 400 error

    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • CCP - API
    • None
    • Minor

      Problem

      The customer cannot install add-ons due to the following Internal Server error:

      Request URL: https://api.atlassian.com/metal/ingest
      HTTP Version: HTTP/1.1
      Request method: POST
      
      {
        "type": "metric",
        "meta": {
          "subproduct": "jira",
          "synthetic": "false",
          "version": "EMCEE_NATIVE_19.5.3",
          "env": "prod",
          "os": "macos",
          "platform": "desktop",
          "browser": "chrome"
        },
        "metalId": "26e25bc0-12d0-41d7-a9ec-1e080b812477",
        "data": [
          {
            "type": "increment",
            "name": "fe.user.task.failure",
            "tags": [
              "active_tab:true",
              "initial_load:true",
              "page:embeddedMarketplaceAppListingScreen",
              "task:caas-spi-execution",
              "task_id:installAddon"
            ],
            "value": 1,
            "sampleRate": 1
          },
          {
            "type": "timing",
            "name": "fe.user.task.duration",
            "tags": [
              "active_tab:true",
              "initial_load:true",
              "page:embeddedMarketplaceAppListingScreen",
              "task:caas-spi-execution",
              "task_id:installAddon"
            ],
            "value": 1086.9000000357628,
            "sampleRate": 1
          },
          {
            "type": "increment",
            "name": "fe.user.task.failure",
            "tags": [
              "active_tab:true",
              "initial_load:true",
              "page:embeddedMarketplaceAppListingScreen",
              "task:install-app",
              "task_id:INTERNAL_SERVER_ERROR"
            ],
            "value": 1,
            "sampleRate": 1
          },
          {
            "type": "timing",
            "name": "fe.user.task.duration",
            "tags": [
              "active_tab:true",
              "initial_load:true",
              "page:embeddedMarketplaceAppListingScreen",
              "task:install-app",
              "task_id:INTERNAL_SERVER_ERROR"
            ],
            "value": 1107.5999999642372,
            "sampleRate": 1
          },
          {
            "type": "increment",
            "name": "fe.user.task.failure",
            "tags": [
              "active_tab:true",
              "initial_load:true",
              "page:embeddedMarketplaceAppListingScreen",
              "task:install-app-failure-atlassian-marketplace",
              "task_id:INTERNAL_SERVER_ERROR"
            ],
            "value": 1,
            "sampleRate": 1
          },
          {
            "type": "timing",
            "name": "fe.user.task.duration",
            "tags": [
              "active_tab:true",
              "initial_load:true",
              "page:embeddedMarketplaceAppListingScreen",
              "task:install-app-failure-atlassian-marketplace",
              "task_id:INTERNAL_SERVER_ERROR"
            ],
            "value": 0,
            "sampleRate": 1
          }
        ]
      }
      

      Environment

      • Cloud

      Steps to Reproduce

      • Install an app in the customer's instance

      Expected Results

      • The app should be installed

      Actual Results

      • The user gets a "We ran into trouble" error;
      • The browser logs show an internal server error

      Workaround

      No workaround

      Notes

              Unassigned Unassigned
              419e4a896960 Phumi
              Affected customers:
              3 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: