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  1. Atlassian Cloud
  2. CLOUD-9695

Ouch! We can't load the PDF on IE11

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    • Resolution: Cannot Reproduce
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      Summary

      Viewing or accessing attachments within JIRA or Confluence Cloud on Internet Explorer 11.x is returning the error:

      "Ouch! We can't load the PDF.
      /secure/attachment/..pdf

      Steps to replicate

      1. Open Issue with PDF attached or a Confluence page with an attachments linked, with Internet Explorer 11.x
      2. Click on to display the PDF preview

      Expected Result

      • Able to preview the PDF within the browser

      Actual Result

      Unable to generate the PDF preview
      Error "Ouch! We can't load the PDF as per attached image:

      Workaround

      1. Go to Internet options
      2. Go to Security tab
      3. Click on Internet Icon and click on Custom Level
      4. Scroll to the middle of the Security Settings, under Miscellaneous, enable "Access data sources across domain"

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              Unassigned Unassigned
              ashohaimi Syauqi (Inactive)
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                Created:
                Updated:
                Resolved: