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  1. Atlassian Cloud
  2. CLOUD-6975

Password reset token valid for only 5 minutes

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Details

    • Bug
    • Resolution: Fixed
    • High
    • User Management
    • None

    • OnDemand

    Description

      Newly created users in the system receive the message:

      No valid reset token found for user

      Impacts first-time users accessing the system and resetting the password they have been provided initially from the admin.

      Workaround:
      For a reset , please direct your users to:
      https://<instance>/login/forgot

      Attachments

        1. password issue 1.jpg
          password issue 1.jpg
          16 kB
        2. password issue 2.jpg
          password issue 2.jpg
          37 kB
        3. password issue 3.jpg
          password issue 3.jpg
          35 kB

        Issue Links

          blocks

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-6971 Forgot password flow function is broken

          • Medium - Medium priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. CLOUD-6965 User Management : Reset password token not long enough

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JRACLOUD-66136 error when user tries to log in

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - CLOUD-7198 Ability to configure token expiry of invites

          • Closed
          mentioned in

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          Activity

            People

              jali Joshua Ali (Inactive)
              pgreig Paul Greig
              Votes:
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              33 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: