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Bug
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Resolution: Obsolete
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Medium
In application access, some instances have this (harmless) error indicating they have exceeded license for applications that they are not subscribed to. See screenshot.
Possible side effect:
It was reported that this may also break user deletion from OnDemand. The deleted user will reappear after the next user synchronisation.
Possible root cause:
During evaluation period, subscription may include all the apps. When it's converted to commercial license, the membership remains intact in Crowd. In this case, JIRA+Confluence+FishEye+Bamboo was converted to JIRA-only OnDemand.
Workaround:
This is due to some users being part of the _licensed-appname group. Removing the affected users from these groups in Crowd (and res-sync user directory in JIRA) will dismiss the error. Please contact support if you wish to apply this workaround.
[CLOUD-5952] Misleading "exceeded" license in application access
| Workflow | Original: OnDemand v1 - Restricted [ 1431491 ] | New: JAC Bug Workflow v3 [ 3717721 ] |
| Workflow | Original: OnDemand v1 [ 437857 ] | New: OnDemand v1 - Restricted [ 1431491 ] |
| Resolution | New: Obsolete [ 11 ] | |
| Status | Original: Open - untriaged [ 10059 ] | New: Closed [ 6 ] |
| Component/s | New: User Management [ 27790 ] | |
| Component/s | Original: Per-user Application Licensing [ 20597 ] |
| Description |
Original:
In application access, some instances have this (harmless) error indicating they have exceeded license for applications that they are not subscribed to. See screenshot. *Possible root cause:* During evaluation period, subscription may include all the apps. When it's converted to commercial license, the membership remains intact in Crowd. In this case, JIRA+Confluence+FishEye+Bamboo was converted to JIRA-only OnDemand. *Workaround:* This is due to some users being part of the {{_licensed-appname}} group. Removing the affected users from these groups in Crowd (and res-sync user directory in JIRA) will dismiss the error. Please contact support if you wish to apply this workaround. |
New:
In application access, some instances have this (harmless) error indicating they have exceeded license for applications that they are not subscribed to. See screenshot.
*Possible side effect*: It was reported that this may also break user deletion from OnDemand. The deleted user will reappear after the next user synchronisation. *Possible root cause:* During evaluation period, subscription may include all the apps. When it's converted to commercial license, the membership remains intact in Crowd. In this case, JIRA+Confluence+FishEye+Bamboo was converted to JIRA-only OnDemand. *Workaround:* This is due to some users being part of the {{_licensed-appname}} group. Removing the affected users from these groups in Crowd (and res-sync user directory in JIRA) will dismiss the error. Please contact support if you wish to apply this workaround. |
| Priority | Original: Critical [ 2 ] | New: Major [ 3 ] |
| Priority | Original: Major [ 3 ] | New: Critical [ 2 ] |
| Project Import | New: Wed Oct 10 17:14:34 CDT 2012 [ 1349907274183 ] |
Tim Moore [Atlassian]
made changes -
| Workflow | Original: Studio v.2 [ 66548 ] | New: OnDemand v1 [ 78778 ] |
| Status | Original: Open [ 1 ] | New: Open - untriaged [ 10017 ] |
Tim Moore [Atlassian]
made changes -
| Labels | New: —review —triage |