Uploaded image for project: 'Atlassian Cloud'
  1. Atlassian Cloud
  2. CLOUD-5952

Misleading "exceeded" license in application access

    XMLWordPrintable

Details

    Description

      In application access, some instances have this (harmless) error indicating they have exceeded license for applications that they are not subscribed to. See screenshot.

      Possible side effect:

      It was reported that this may also break user deletion from OnDemand. The deleted user will reappear after the next user synchronisation.

      Possible root cause:

      During evaluation period, subscription may include all the apps. When it's converted to commercial license, the membership remains intact in Crowd. In this case, JIRA+Confluence+FishEye+Bamboo was converted to JIRA-only OnDemand.

      Workaround:

      This is due to some users being part of the _licensed-appname group. Removing the affected users from these groups in Crowd (and res-sync user directory in JIRA) will dismiss the error. Please contact support if you wish to apply this workaround.

      Attachments

        Activity

          People

            Unassigned Unassigned
            amohdaris Azwandi Mohd Aris (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            5 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: