Choosing multiple apps when creating sandboxes causes intermittent failures

XMLWordPrintable

    • 1
    • Severity 3 - Minor

      Issue Summary

      During the sandbox creation process, some customers are experiencing that if you select multiple apps (Jira, JSM, and Confluence), one of the products (usually JSM) "disappears" after the UI shows the apps in "creating" status. What backend logs show is that JSM creation is failing and must be reattempted.

      Steps to Reproduce

      1. Follow the steps to create a sandbox
      2. Select multiple apps

      Expected Results

      Creation is successful

      Actual Results

      Intermittently, one of the apps (usually JSM) "disappears" during the creation process because it has failed to create on the backend.

      Workaround

      Customers can re-add the failed app and it usually works.

        1. jac_sbas.png
          21 kB
          Michael Adebayo [Atlassian Support]

              Assignee:
              Mahesh Singh
              Reporter:
              Michael Adebayo [Atlassian Support]
              Votes:
              5 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: