Deactivated Sandbox displays Site Maintenance Message

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    • 1
    • Minor

      Issue Summary

      When a Sandbox is deactivated due to inactivity, accessing the sandbox site's URL displays the Site Maintenance Message

      Steps to Reproduce

      • Load the URL of a sandbox that is deactivated due to inactivity
      • The Site Maintenance message appears

      Expected Results

      The Sandbox site displays the correct status of the sandbox which is "Deactivated" Or simply show that the site cannot be reached.

      Actual Results

      It instead displays the "Site Maintenance" message which is misleading and might deter the customers from taking any immediate actions to make sure their sandbox is not deleted.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2026-02-03-13-19-05-822.png
          228 kB
          Aksh Patel
        2. image-2026-02-03-13-19-34-921.png
          145 kB
          Aksh Patel
        3. image-2026-02-03-13-20-36-700.png
          129 kB
          Aksh Patel
        4. Screenshot 2026-01-16 094650.png
          95 kB
          Geethanjali R

              Assignee:
              Aksh Patel
              Reporter:
              Geethanjali R
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated: