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Type:
Bug
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Resolution: Duplicate
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Priority:
Low
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Component/s: BRIE - Restore - Jira, Cloud to Cloud Migrations - JSM
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None
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2
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Severity 3 - Minor
Issue Summary
BRIE site restore didn't update the workspaceID in assets field. It still pointing to the source site workspace ID.
Steps to Reproduce
- Backup the source site.
- Restore the backup to the target site.
- The workspace ID in assets field still points to the source site value.
Expected Results
The workspace ID in assets field should be updated to the new site's value.
Actual Results
The workspace ID in assets field still points to the source site value.
Workaround
Currently, it's recommended to rerun the site restore.
It should be fixed with another site restore.
It's a rare case and should be intermittent since in last 6 months, only 2-3 cases were identified.
The root cause is still unclear and will track it with proper loggers.
Or if restore to the same site is impossible, reach out to Atlassian support for further assistance.
- relates to
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CLOUD-12846 Assets-Related Field Values Not Replicated Properly After Jira/JSM Full Sandbox Data Copy, BRIE restore and C2C data copy
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- Short Term Backlog
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