Summary

Atlassian performs automated Amazon Relational Database Service (RDS) backups. These are generated daily and retained for 30 days to allow for point-in-time data restoration. RDS snapshots are encrypted at rest.

Current Behavior

Atlassian cannot use the RDS backups to roll back changes. These include changes such as fields overwritten using scripts, or deleted issues, projects, or sites.

This is because our data isn't stored in a single central database. Instead, it is stored across many micro services, which makes rolling back changes a risky process.

To avoid data loss, we recommend making regular backups. For how to do this, see our documentation: 

• Confluence - Create a site backup

• Jira apps - Exporting issues

 Feature Suggestion

Allow the customer to restore on their production site or a sandbox (child) site using Atlassian's RDS backup that captures point-in-time data restoration