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Suggestion
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Resolution: Unresolved
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None
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4
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Problem Definition
A user may feel they need to create a new Cloud site because they are not aware that they are able to join an existing Cloud site that is managed by their company/colleagues. The main pages for new site sign-ups(creation) do not currently provide feedback on which sites an end user is eligible to join via the "Approved domains" flow:
- https://www.atlassian.com/software/jira
- https://www.atlassian.com/try
- https://www.atlassian.com/try/cloud/signup?bundle=confluence&edition=free
- Sponsored pages found using a search engine
Suggested Solution
Leverage the "Approved domains"(documentation: Approved domains) feature in such a way that if an org. admin has allowed users on a particular email domain to self sign-up for Cloud site access, then surface that information on any pages where a user can sign up for a new Cloud site.
Why this is important
- A user may not be aware that an existing Cloud site exists
- Help end users find Cloud sites their company uses
- Allows for a cleaner user experience as the end user has the opportunity to sign up(gain access) to the existing company Cloud site
- End users would be less likely to create a new Cloud site thereby contributing to shadow-IT: ACCESS-1468
Workaround
- N/A
- relates to
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- Gathering Interest
[CLOUD-12189] Leverage "Approved domains" feature to suggest Cloud sites a user can join
| Support reference count | Original: 3 | New: 4 |
| Support reference count | Original: 2 | New: 3 |
| Support reference count | Original: 1 | New: 2 |
| Link | New: This issue relates to CLOUD-12193 [ CLOUD-12193 ] |
| Support reference count | New: 1 |
| Security | Original: Atlassian Staff [ 10750 ] |
| Description |
Original:
=== Draft: Atlassian staff only ===
h3. Problem Definition A user may feel they need to create a new Cloud site because they are not aware that they are able to join an existing Cloud site that is managed by their company/colleagues. The main pages for new site sign-ups(creation) do not currently provide feedback on which sites an end user is eligible to _join_ via the "Approved domains" flow: * https://www.atlassian.com/software/jira * https://www.atlassian.com/try * https://www.atlassian.com/try/cloud/signup?bundle=confluence&edition=free h3. Suggested Solution Leverage the "Approved domains" feature: [Approved domains|https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/#Approved-domains] in such a way that if an org. admin has allowed users on a particular email domain to self sign-up for Cloud site access h3. Why this is important * A user may not be aware that an existing Cloud site exists * Allows for a cleaner user experience as the end user has the opportunity to sign up(gain access) to the _existing_ company Cloud site and would be less likely to create a new Cloud site thereby contributing to shadow-IT: [ h3. Workaround * N/A |
New:
h3. Problem Definition
A user may feel they need to create a new Cloud site because they are not aware that they are able to join an existing Cloud site that is managed by their company/colleagues. The main pages for new site sign-ups(creation) do not currently provide feedback on which sites an end user is eligible to _join_ via the "Approved domains" flow: * [https://www.atlassian.com/software/jira] * [https://www.atlassian.com/try] * [https://www.atlassian.com/try/cloud/signup?bundle=confluence&edition=free] * Sponsored pages found using a search engine h3. Suggested Solution Leverage the "Approved domains"(documentation: [Approved domains|https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/#Approved-domains]) feature in such a way that if an org. admin has allowed users on a particular email domain to self sign-up for Cloud site access, then surface that information on any pages where a user can sign up for a new Cloud site. h3. Why this is important * A user may not be aware that an existing Cloud site exists * Help end users find Cloud sites their company uses * Allows for a cleaner user experience as the end user has the opportunity to sign up(gain access) to the _existing_ company Cloud site * End users would be less likely to create a new Cloud site thereby contributing to shadow-IT: [ h3. Workaround * N/A |