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Bug
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Resolution: Unresolved
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Low
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None
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3
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Minor
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Jira Service Management
Issue Summary
When we try to change the icon, fields, name etc of an email request, we are presented with an error
Steps to Reproduce
- Create a fresh JSM TMP project on an existing instance.
- Cloud to Cloud migrate it to another instance.
- On the migrated project, try to change the icon (name, fields etc) of the email request type (eg. add some fields) and hit “save changes”
- You’ll notice there is an error We couldn't update the "Email request" issue type. Refresh and try again."
Expected Results
Icon, fields etc is updated
Actual Results
There is an error
We couldn't update the "Email request" issue type. Refresh and try again."
Workaround
Currently there is no known workaround for this behavior.
- is related to
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CLOUD-12356 Can't update Request Type description/name from Team-Managed projects after a C2C migration
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- Long Term Backlog
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- mentioned in
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